Outside Operations Manager

Troon•Coalville, UT

22h•Onsite

About The Position

Wohali Golf Course, located in Coalville, Utah, is seeking a driven and energetic individual for the Full-Time Outside Operations Manager position. This role is responsible for overseeing the day-to-day activities of the golf club’s outside operations team, ensuring an exceptional experience for members and guests. Key areas of oversight include arrival gate coordination, valet, bag service, golf cart operations, practice facility services, player services, tournament support, and seasonal winter operations. The manager will lead by example, maintaining high service standards. During the winter season, responsibilities transition to property maintenance, snow removal, and equipment care. The ideal candidate is a professional, service-oriented leader with a passion for golf and hospitality, dedicated to creating a welcoming and well-maintained environment year-round.

Requirements

Previous experience in golf operations, outside services, valet, hospitality, property maintenance, or a related service environment preferred.
Previous supervisory or management experience preferred.
Strong understanding of golf club operations and golf etiquette.
Exceptional customer-service and communication skills.
Professional appearance and demeanor.
Strong leadership and team-building abilities.
Excellent organizational skills and attention to detail.
Ability to remain calm and professional in a fast-paced environment.
Ability to work effectively with members, guests, employees, vendors, and other departments.
Must be comfortable working outdoors in varying weather conditions throughout the year.
Ability to work early mornings, evenings, weekends, holidays, and extended hours during peak golf seasons and winter weather events.
Valid driver's license with a clean driving record required.
Ability to safely operate both manual and automatic transmission vehicles.
Ability to safely operate or learn to operate snow removal and maintenance equipment.
Ability to lift, carry, and move golf bags, equipment, supplies, and other materials as required.

Nice To Haves

Passion for golf and hospitality.

Responsibilities

Oversee all daily outside operations, including bag service, golf cart operations, practice facilities, player services, and cart staging.
Ensure golf carts are clean, fueled/charged, properly staged, and readily available.
Ensure golf bags are properly handled, organized, staged, and delivered.
Maintain clean, organized, and professional bag drop, cart staging, practice facility, and outside-operation areas.
Coordinate with Golf Professional staff regarding daily tee sheets, tournaments, outings, and special events.
Assist with tournament setup, cart staging, bag handling, signage, and other event-related responsibilities.
Monitor pace of play and assist with player flow.
Maintain a visible presence and actively assist the team during busy periods.
Coordinate with the arrival gate team to ensure a seamless and welcoming experience.
Maintain clear communication between arrival gate, valet, bag drop, golf operations, and clubhouse teams.
Ensure the valet team is prepared for scheduled arrivals and special events.
Assist with managing vehicle flow and traffic patterns during peak periods.
Communicate VIP, tournament, event, and special-arrival information to appropriate team members.
Ensure members and guests are greeted promptly and provided with courteous, professional service.
Coordinate with the arrival gate regarding guest arrivals, deliveries, vendors, and other authorized vehicles.
Address arrival-related questions or member concerns quickly and professionally.
Maintain a consistent standard of hospitality from arrival gate through valet, bag drop, and golf services.
Ensure guest vehicles are handled safely, efficiently, and professionally.
Recruit, train, schedule, supervise, and evaluate outside operations and valet staff.
Establish and maintain exceptional standards of hospitality and member service.
Monitor staffing levels and adjust assignments as necessary.
Conduct staff meetings and provide ongoing training in hospitality, valet procedures, golf operations, safety, and club standards.
Lead by example and foster a positive, professional, team-oriented work environment.
Hold staff accountable for maintaining club standards, appearance, cleanliness, and service expectations.
Maintain appropriate procedures for vehicle keys, guest vehicles, golf carts, bags, and other club property.
Ensure all valet and outside operations staff follow safety procedures and club policies.
Monitor the condition and cleanliness of golf carts, staging areas, bag storage, practice facilities, and other outside-operation equipment.
Maintain appropriate inventory of outside-operation supplies and communicate purchasing needs.
Coordinate with the maintenance team regarding golf carts, cart paths, practice areas, grounds, and course access.
Address member and guest questions, requests, and concerns promptly and professionally.
Assist with opening and closing procedures for outside operations and valet services.
Maintain accurate records related to staffing, equipment, carts, vehicles, and daily operations.
Understand that responsibilities will transition to winter operations, maintenance, and snow removal during the winter season.
Remain actively engaged in club operations during the off-season and assist with property maintenance and winter operations.
Assist the maintenance team with snow removal, including clearing walkways, entrances, parking areas, cart paths, and other designated areas.
Operate and assist with snow removal equipment and other maintenance equipment as trained and authorized.
Assist with seasonal property projects, general grounds maintenance, equipment care, cleaning, organization, and facility preparation.
Assist with winterization, seasonal setup, and preparation of golf carts, outside-operation equipment, and facilities.
Help maintain a clean, safe, and well-presented property throughout the winter season.
Support the maintenance and facilities teams with additional projects and responsibilities as needed.
Be prepared to work outdoors in cold, snowy, and changing weather conditions.
Maintain a flexible schedule during winter weather events, including early mornings, weekends, or extended hours.
Perform other seasonal maintenance and operational duties as assigned by management.