Outside Auto Appraiser

Travelers•Brockton, MA

4d•Remote

About The Position

As an Outside Auto Appraiser, you are responsible for physically inspecting damaged vehicles, estimating repair costs, working closely with repair facilities, and determining and settling the actual cash value of total loss vehicles to ensure accurate and timely claim settlements. In this customer-facing role, you will need to have a high level of technical expertise in vehicle damage assessment, strong customer service skills, and the ability to work independently in a fast-paced environment. This position will serve as a technical resource for auto claim staff and will provide advice and direction to claim professionals on claim damages to achieve optimal outcomes. This position is based remotely with work at residential and/or commercial locations with a combination of mobile work, work from your primary residence, or the nearest Travelers office.

Requirements

High School Diploma or GED required.
One year of auto physical damage appraisal or comparable claim related experience or successful completion of required Travelers Claim Representative training program.
Valid driver's license.

Nice To Haves

Bachelor’s Degree.
Active adjuster license, where applicable.
Two years of auto physical damage appraisal experience.
Proficient in claims management and estimating software, with advanced skills in Microsoft Office and enterprise technology systems and platforms.
Strong verbal and written communication skills with the ability to convey information clearly and professionally.
Ability to exercise sound judgement and make effective decisions.
Exceptional customer service skills and commitment to providing a positive experience for customers throughout the claim process.
Strong attention to detail and organizational skills; ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
Demonstrated conflict resolution skills; ability to facilitate productive discussions and reach equitable outcomes.
Ability to manage stress, navigate difficult situations, and maintain composure and professionalism under pressure while always taking accountability for decisions.
Basic understanding of insurance principles and terminology, state insurance regulations and claim handling requirements.
Ability to quickly learn from experience and apply it to new situations with speed and flexibility.

Responsibilities

Inspect and assess vehicle damage resulting from accidents, weather events, or other covered losses by conducting thorough virtual or on-site inspections at body shops or customer locations.
Perform estimate review work, conduct virtual inspections, and collaborate with repair facilities to ensure accuracy, consistency, and quality across claims.
Prepare accurate repair estimates using industry-standard estimating software to determine the cost of parts, labor, and materials required to restore vehicles to pre-loss condition.
Evaluate and settle vehicle total losses by determining actual cash value (ACV) through market research, comparable vehicle analysis, and application of appropriate valuation tools and methodologies.
Negotiate repair costs and settlements with body shops, customers, and third-party claimants to reach fair and timely resolutions while maintaining quality repair standards.
Identify and document pre-existing damage, prior repairs, and potential fraud indicators to ensure accurate claim evaluation and protect company interests.
Collaborate with claim representatives, body shops, and vendors to coordinate repairs, authorize supplements, and resolve coverage or repair-related issues.
Provide exceptional customer service by explaining the appraisal process, answering questions, assisting in moving claims towards timely resolution, and keeping vehicle owners informed throughout the claim lifecycle.
Adapt to new technology implementations, system upgrades, and digital tool rollouts, particularly in the areas of AI while maintaining productivity and service quality.
Perform other duties as assigned.