Outside Auto Appraiser - Brockton, MA

Military Spouse Corporate Career Network•Brockton, MA

1d•Remote

About The Position

As an Outside Auto Appraiser, you inspect damaged vehicles, estimate repair costs, work with repair facilities, and determine and settle the actual cash value of total-loss vehicles to support accurate and timely claim settlements. The customer-facing role requires technical expertise in vehicle damage assessment, strong customer service skills, and the ability to work independently in a fast-paced environment. You will also serve as a technical resource to auto claim staff, advising claim professionals on vehicle damage. The position is based remotely and includes work at residential and commercial locations, with a combination of mobile work, work from your primary residence, or work from the nearest Travelers office.

Requirements

High school diploma or GED.
One year of auto physical damage appraisal or comparable claim-related experience, or successful completion of the required Travelers Claim Representative training program.
Valid driver's license.

Nice To Haves

Bachelor’s degree.
Active adjuster license, where applicable.
Two years of auto physical damage appraisal experience.
Proficiency in claims management and estimating software, with advanced skills in Microsoft Office and enterprise technology systems and platforms.
Strong verbal and written communication skills, with the ability to convey information clearly and professionally.
Sound judgment and effective decision-making ability.
Exceptional customer service skills and commitment to a positive customer experience throughout the claim process.
Strong attention to detail and organizational skills, including the ability to manage multiple tasks and prioritize in a fast-paced environment.
Conflict resolution skills and the ability to facilitate productive discussions and reach equitable outcomes.
Ability to manage stress, navigate difficult situations, remain composed and professional under pressure, and take accountability for decisions.
Basic understanding of insurance principles and terminology, state insurance regulations, and claim handling requirements.
Ability to learn quickly from experience and apply it to new situations with speed and flexibility.

Responsibilities

Inspect and assess vehicle damage from accidents, weather events, or other covered losses through virtual or on-site inspections at body shops or customer locations.
Review estimates, conduct virtual inspections, and collaborate with repair facilities to ensure accuracy, consistency, and quality across claims.
Prepare repair estimates using industry-standard estimating software to calculate parts, labor, and materials needed to restore vehicles to pre-loss condition.
Evaluate and settle total-loss vehicles by determining actual cash value using market research, comparable vehicle analysis, and appropriate valuation tools and methodologies.
Negotiate repair costs and settlements with body shops, customers, and third-party claimants to reach fair and timely resolutions while maintaining quality repair standards.
Identify and document pre-existing damage, prior repairs, and potential fraud indicators.
Coordinate with claim representatives, body shops, and vendors to manage repairs, authorize supplements, and resolve coverage or repair-related issues.
Explain the appraisal process, answer customer questions, help move claims toward timely resolution, and keep vehicle owners informed throughout the claim lifecycle.
Adapt to technology implementations, system upgrades, and digital tool rollouts, particularly those involving AI, while maintaining productivity and service quality.
Perform other duties as assigned.