Outside Account Coordinator - Repossesions, Redemptions + Personal property

OPENLANE•Kitchener, ON

42d•$23 - $23

About The Position

We are seeking an Outside Account Coordinator with experience in customer service and account management. As part of our customer service team, You will support the redemption process for repo units, liaising with the inside coordinator to support the vehicle and personal property redemption process. In this role, you will have the opportunity to drive a positive customer experience, coordinate administrative tasks with your accounts, and have an opportunity to gain sales experience as we seek to grow our relationships with National accounts. You Are: Organized. You will manage a range of accounts, ensuring Customer Service Level Agreements (SLAs) are consistently met and manage communication flow. Team Oriented. You will partner with our other team members including: sales, administration, and accounting to maintain and grow our account portfolio. Patient. You will interact with customers that have had a vehicle repossessed, and will help them navigate the redemption process with patience and empathy.

Requirements

1-2 Years’ of related experience or education in account coordination
Tech-savvy, and comfortable using Google Suite
Strong customer service and communication skills
Excellent organizational and time management skills

Nice To Haves

Prior experience in account management / business development
Prior experience within the automotive remarketing industry
Experience with AMS, VTrace, and other OPENLANE systems

Responsibilities

Coordinate the inventory of vehicles: entering data into the system, transmitting data through portal & other customer-facing systems.
Ensure sales vehicles meet specifications by: receiving condition reports, assessing and obtaining authorization for repairs and preparing necessary work order forms
Negotiate sale of pending bids as per customer service level agreements (SLA)
Assist with transportation and logistics requests and billing
Generate/prepare reports by gathering data from computerized systems (i.e. inventory reports and sales summary)
Coordinate the vehicle redemption process in accordance with customer and company requirements
Support related customer service requirements; which may include answering calls, greeting walk-in customers, taking payments, and processing requests
Ensure customer satisfaction by communicating with clients; identifying & resolving issues in a timely manner
Manually or electronically enter new data in an accurate and timely manner, including vehicle information and other documents.
Required to handle cheques and produce EFT's as needed.

Benefits

Competitive pay
Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US)
Immediately vested 401K (US) or RRSP (Canada) with company match
Paid Vacation, Personal, and Sick Time
Paid maternity and paternity leave (US)
Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US)
Robust Employee Assistance Program
Employer paid Leap into Service Day to volunteer
Tuition Reimbursement for eligible programs
Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization
Company culture of internal promotions, diverse career paths, and meaningful advancement