Outreach Worker - Phoenix, AZ

A New Leaf•Phoenix, AZ

3d•$18 - $20•Onsite

About The Position

A New Leaf is committed to empowering individuals and enriching communities through transformative services. Our core values—Compassion, Passion for Results, Collaboration, Accountability, Integrity, and Conscientiousness—guide us in creating meaningful, lasting impacts in the communities we serve. The Outreach Worker provides field-based outreach and engagement services to individuals experiencing homelessness or housing instability within the AHCCCS H2O program. This role is responsible for locating and engaging members in the community, assessing immediate needs, and connecting individuals to housing, healthcare, and supportive services. The Outreach Worker utilizes trauma-informed, strengths-based practices to promote stability, improve health outcomes, and support long-term housing retention while ensuring compliance with program, agency, and regulatory requirements.

Requirements

High School Diploma, GED or equivalent required.
Minimum of 1–2 years of direct experience working in human services, outreach, or a related field preferred
Experience working with individuals experiencing homelessness, housing instability, or vulnerable populations strongly preferred
Primarily field-based work conducted in community settings, including streets, shelters, institutions, and other non-traditional environments
Frequent travel throughout the community to locate and engage participants
Required use of a personal or agency vehicle to transport participants and attend meetings or appointments
Ability to walk, stand, and move for extended periods while conducting outreach
Exposure to varying weather conditions and outdoor environments
Occasional lifting of up to 25 pounds
Ability to manage high-stress situations and respond to individuals in crisis
Frequent use of computers, phones, and documentation systems for reporting and case management
Ability to maintain professionalism, boundaries, and confidentiality in diverse and unpredictable environments
Must Be At Least 21 Years of Age
Class One Fingerprint Clearance Card
Central Registry Background Check
Drug Screening
CPR/First Aid Certification
Valid Unrestricted Driver’s License
Current Auto Liability Insurance
39 Month Motor Vehicle Record
Adhere to all organizational policies, including the Code of Conduct, professional standards, and relevant regulations.
As a mandated reporter under Arizona statute A.R.S. § 13-3620, you are required to immediately report any suspected abuse or neglect of a minor to your Supervisor, Manager, Director, Clinical Director, or Chief Officer, who will assist in making the appropriate report to authorities.

Responsibilities

Locate, identify, and engage individuals in the community, including those experiencing homelessness, institutionalization, or other at-risk situations
Conduct sustained outreach efforts to build trust and maintain engagement with program participants
Identify individuals at risk of Medicaid termination and assist with maintaining or re-establishing eligibility
Assess and prioritize immediate needs, including safety risks, behavioral health concerns, and urgent physical health conditions
Provide access to basic needs, including water, hygiene supplies, clothing, and connection to emergency services when appropriate
Assist participants with obtaining identification, legal documentation, and completing eligibility requirements for services
Support enrollment or re-engagement with healthcare providers and supportive services
Coordinate care with behavioral health providers, case managers, and other systems, including TRBHA, AIMH, IHS/Tribal 638 facilities, ALTCS, and designated representatives
Facilitate completion of Releases of Information (ROI) to ensure appropriate coordination of care with providers and natural supports
Apply for and coordinate access to mainstream HRSN and housing services
Transport participants to appointments, meetings, and housing-related activities using a personal or agency vehicle
Maintain accurate and timely documentation of referrals, case notes, assessments, and reports to meet billing and compliance requirements
Utilize required systems and databases, including HMIS, Community Cares, Unite Us, and other program platforms
Track assigned caseload and maintain accurate reporting for contractual and program requirements
Prepare reports related to participant outcomes, successes, and challenges
Follow community best practices for outreach as established by Continuums of Care (CoC)
Promote a strengths-based, trauma-informed, and culturally responsive service environment
Attend required meetings, trainings, and clinical oversight sessions
Collaborate and network with community partners, agencies, and stakeholders
Maintain compliance with all agency, AHCCCS, and program-specific training and regulatory requirements
Perform additional duties as assigned