Outreach Worker- 11-160 -SC/Santa Monica Corps

The Salvation Army Southern California•Santa Monica, CA

3d•Onsite

About The Position

The Salvation Army is seeking an Outreach Worker to join their Santa Monica Corps. This role involves performing outreach, providing information and referrals, and offering peer support in collaboration with Santa Monica 311 response. The Outreach Worker will work closely with internal and external resources to help individuals access essential services such as food, shelter, clothing, legitimate income, and interim housing. Additionally, the position requires collaboration with the outreach coordinator and the Santa Monica Police Department to connect clients with physical and mental health services. A key responsibility includes updating and maintaining client documentation in applicable computer software.

Requirements

Experience and/or demonstrated aptitude for successful performance of responsibilities.
Minimum one (1) year experience in a human service position or internship.
Ability to work effectively with marginalized and vulnerable people groups; engage clientele in a nondiscriminatory manner, including program participants who may display a wide range of behaviors.
Willingness to work in an alcohol and drug free environment and to take alcohol and drug tests when requested.
Ability to lift to 30 pounds.
Must have experience working with individuals experiencing homelessness and/or those in need and understand basic case management principles.
Ability to communicate effectively in both written and oral communication.
Have intermediate computer skills with ability to use Microsoft Word, Excel, and Outlook effectively and efficiently.
Must be compassionate, resilient, and be willing to ensure compliance with program policies and rules.
Ability to drive and maintain a valid Class C California Driver's License.
Able to pass a TSA Driving Test and maintain a clean MVR.
Current CPR Certificate.
Willing and able to maintain confidential information in accordance with Salvation Army and industry standards.

Nice To Haves

Preferred bachelor’s degree in human services or related work/life experience

Responsibilities

Participates in outreach efforts to provide resources, information, assistance, and potential placement to individuals in need with the goal of finding interim or permanent housing, including food, shelter, clothing, transportation, income, and housing.
Conducts outreach in various locations, including streets, beaches, river bottoms, and other areas not meant for human habitation.
Works with the case manager and outreach coordinator to develop individual case plans to assist clients in overcoming barriers to housing and/or stability.
Assists clients in navigating healthcare resources to access physical and mental health services, including coordinating appointments, assessments, arranging transportation, and coordinating medication pickup.
Helps clients access housing resources and financial assistance, providing information and referrals to public housing resources, emergency shelter, and addiction treatment.
Incorporates evidence-based practices such as Motivational Interviewing and Harm Reduction when providing case management.
Meets with clients to problem-solve issues preventing access to services and provides information and referrals to enhance clients' wellbeing and self-determination.
Works closely with city of Santa Monica staff, prepares reports, and follows direction of city staff in collaboration with the Outreach Coordinator.
Collaborates with the Santa Monica Police Department and local agencies, providing operational support and response to 311 service requests.
Updates and ensures information related to client files and applicable computer software (HMIS, Wellsky, 311 database, NSS, etc.) is complete and accurate, performing routine audits.
Maintains accurate timekeeping records reflective of duties performed under different grant/contracts.
Attends staff and program-related meetings, conferences, and training as needed and required.
Cooperates with supervisors in any other special projects as needed.
Performs multiple tasks as assigned.