Outreach West Advocate

The Spring Of Tampa Bay Inc•Tampa, FL

1h•Hybrid

About The Position

Provides empowerment-based advocacy, safety planning, supportive counseling, crisis intervention and service management to Outreach participants. Provides information, referrals, and counseling to participants. Provides crisis intervention and referral services to phone callers.

Requirements

Bachelor’s degree and two years of experience preferred.
Bi-lingual preferred (English and Spanish).
Has a comprehensive understanding of the dynamics of domestic violence, teen dating violence, service programs, confidentiality and privilege.
Computer literate.
Experience facilitating groups preferred.
Experience in public speaking preferred.
Requires Domestic Violence Core Competency training plus an additional 6 hours of individualized training (30 hours total) to qualify for privilege status; must successfully pass written test.
Valid Florida Driver’s License with at least two years driving experience, active automobile insurance and an acceptable Motor Vehicle Report.
Must be able to pass and maintain a Level II background check.
Requires on-going 16-hours of DV related training after the first year.
Demonstrated maturity and good judgment.
Ability to handle crisis situations calmly and with expertise.
A self-starter and the ability to perform with a high degree of autonomy and as part of a team.
Ability to exercise independent judgment and decision making.
Excellent organizational, analytical and time management skills.
Excellent verbal and oral communication and presentation skills.
Maintains professionalism at all times, in all situations.
Reliable transportation required.

Nice To Haves

Bachelor’s degree and two years of experience preferred.
Bi-lingual preferred (English and Spanish).
Experience facilitating groups preferred.
Experience in public speaking preferred.

Responsibilities

Works with individual participants to assess the lethality of the situation and develop a safety plan.
Assesses the participant’s individual strengths and needs, identifies strengths and challenges present, offers options and assists the participants in selecting from the options available.
Coordinates services with appropriate community resources and refers participants and children to necessary support services.
Completes intake documents and procedures.
Meets with participants that have scheduled appointments and/or walk-ins as needed.
Attends agency meetings and all other meetings as assigned.
Service management and documentation meets FCADV program standards.
Provides on-going safety planning with participants.
Reviews service plan with participant on a regular basis, which discussing short term and long term goals.
Assists participants with arranging for transportation to appointments.
Refers participants to community resources and other organizations based on the participant’s needs.
Maintains participant files and ensures data is entered into WS as soon as possible after all participant contact.
Maintains contact with participants to review progress towards achievement of individual established goals.
Maintains written records required for statistical reporting. Compiles statistical information of services rendered and submits monthly.
Completes and reports on all assessment tools and outcomes required by grant contracts.
Consults with supervisor on a regular basis, regarding all agency, participant, and service management issues.
Facilitates group(s), as assigned.
Answers Outreach phone voicemail and returns calls providing safety planning, information, referral, and links/schedules for services, as needed.
Flexibility with schedule.
Occasional duties or projects which may be performed at irregular intervals.
Assist with training new, staff, volunteers and interns, as assigned.
Facilitates weekly support groups as needed.
Covers front desk as needed.
Assists participants on other advocates case-loads as needed.
Assists with community presentations and trainings as requested.
Assists with data collection for research and/or scholarly studies.
Performs other related duties as requested.
Maintains participant satisfaction and quality of services.
Maintains complete and up to date participant files by entering data into WS, master list, and files as soon as possible after all contact.
Assists with statistical reporting and other assessments as required.