Outreach Support Worker (Relief)

The Salvation Army Canada and Bermuda Territory•Calgary, AB

8d•CA$22 - CA$33•Hybrid

About The Position

The Salvation Army is seeking an Outreach Support Worker (Relief) to provide support to individuals experiencing homelessness. This role involves building relationships through outreach visits, providing emergency intervention, and connecting clients with services. The position also supports program activities, maintains documentation, and manages material goods for clients. The work environment includes various outdoor and indoor settings, and may involve challenging interactions with clients facing complex issues. This is a relief position with no guaranteed hours.

Requirements

Completion of high school diploma.
Class 5 Driver’s License and satisfactory Drivers Abstract is an asset.
Police Information Check (PIC) with Vulnerable Sector Search
Child intervention Check
Current and valid Emergency First Aid and Level A or CCPR from an Alberta approved provider.
A minimum of two years of related experience.
At least three months of experience performing similar work and/or working with a marginalized client population.
Frontline experience with clients in a social service environment.
Desire to support the mission of The Salvation Army’s work in a compassionate and non- judgmental manner.
Attention to detail, problem solving and analytical skills.
Strong sense of integrity and confidentiality with professional ethics and a balanced sense of fairness and flexibility.
Ability to work outdoors including periods of time with low or high temperature.
Ability to lift up to 30 pounds with no assistance.
Communication: excellent communication skills (verbal/written); skills in MSOffice 365 (Excel, TEAMS, Word).
Ability to connect with diverse population groups.
Client engagement: proven ability to provide meaningful, informed emotional care to individuals in distress or with complex needs.
Crisis management: maintain calm and consistent manner in dealing with individuals in crisis; demonstrate excellence in non-violent intervention strategies; demonstrate thorough understanding of CS(C) policies and procedures regarding crisis intervention; ability to re-establish relationship with individual’s post-crisis

Nice To Haves

Completion of a college Diploma in related social services field is a strong asset.
Incumbents with a Social Work diploma or degree must be registered with the Alberta College of Social Workers
Skilled/trained in Non-Violent Crisis Intervention, trauma-informed care, Mental Health First Aid, Naloxone and other drug awareness training is an asset.
Naloxone Training
Planning: proficiency in strategic planning, program development and evaluation.

Responsibilities

Develop relationships with individuals experiencing homelessness through frequent outreach visits to foster trust building and identify and encourage appropriate access to services when necessary.
Provide emergency/crisis intervention and respond accordingly (may involve conflict resolution).
Engage visible clients living in public places and provide on-going support as needed.
Explore and develop process for advocacy for client when they need help seeking services within CSC or external services and programs.
Research community resources that benefit neighbors experiencing homelessness.
Work with clients to set appropriate goals based on identified need and timelines.
Work collaboratively with community agencies to support client concerns.
Helping set-up/clean up equipment.
May provide support for other position tasks.
May assist in the evaluation of programs and services for quality improvement.
Perform other related duties as assigned.
Utilize internal and/or external data management process for documenting outreach interactions and client information.
Support external reporting requests as needed.
Maintain the organization and distribution of material goods to Outreach-serving clients, including but not limited to food hampers, clothing items, and coffee.