Outreach Subject Matter Expert (SME)
CACI International•Annapolis Junction, MD
•Onsite
About The Position
Provide direct user support and response to customers using AEA Tools for questions regarding account administration, system and network status. Support/interface with the customer via phone, VTC, email, chat, and applicable online presence, such as JIRA, Confluence, SharePoint, and SpySpace.
Requirements
- Ten (10) years of demonstrated hands-on experience with Intelligence Community (IC) tools and capabilities.
- High school diploma
- Understanding of product workflows in an operational setting.
Nice To Haves
- Bachelor’s degree from an accredited university is highly desired.
- Operational experience as an analyst preferred.
Responsibilities
- Respond to system issues and perform first level corrective maintenance
- Respond to complicated user questions
- Provides advice, guidance, and direction to other technical help desk technicians with complicated user questions or requests
- Provide first line communications to the customer team to ensure appropriate operational awareness is available in a timely and concise manner
- Create additional SOPs as needed to perform corrective maintenance
Benefits
- flexible time off benefit
- robust learning resources
- comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
