Outreach Specialist, PAV

The Primavera Foundation•Tucson, AZ

5d•Hybrid

About The Position

The Outreach Specialist, PAV position involves identifying and interviewing participants, assessing their needs during street-level/shelter outreach, and facilitating program intake. This role requires coordinating intake appointments, covering walk-in hours, and networking with community members and the VA to market the program and inform staff of changes. The specialist will provide information, referrals, and follow-up assistance, and collaborate with Primavera staff and community partners on participant needs. Responsibilities also include serving as backup for apartment habitability inspections, developing outreach schedules, maintaining an outreach log, adhering to SSVF Program policies, and establishing confidential assessment files. The role assists Resource Specialists in meeting grant and program requirements, attends outreach events and relevant meetings, reports emergencies to leadership, and performs other duties as assigned. A key aspect is demonstrating adherence to Primavera’s guiding principles of integrity, respect, accountability, compassion, and leadership.

Requirements

Bachelor’s degree in social service or related field.
Minimum of one year of case management or street outreach experience working with homeless or low-income families. (NOTE: A blend of relevant experience and education may be considered in lieu of degree.)
Demonstrated proficiency with basic computer systems and software, including Microsoft Office products including Outlook, Word, and Excel, and web-based data systems.
Demonstrated a history of excellence in verbal, written, group presentation, and time management skills.
First Aid/CPR certification or ability to obtain.
Level 1 fingerprint clearance card or ability to obtain
Successfully complete the background check process.
Must have reliable transportation with current registration, a valid driver’s license, a clean driving record, current registration, and proof of insurance coverage in order to do street outreach, attend off-site meetings, and travel between locations.

Nice To Haves

Military veterans; released under conditions other than dishonorable.
Bilingual (English/Spanish)
Three years of professional experience working for a non-profit organization or a program serving Veterans.

Responsibilities

Identify and interview participants, assessing their needs during street-level/shelter outreach and creating an avenue for program intake.
Assist in coordinating scheduled intake appointments for Resource Specialists with the Program Assistant or other team members.
Cover walk-in hours in the absence of the Program Assistant and when back up help is needed.
Network with community members and the VA to ensure the program is marketed communitywide.
Work with VA staff to inform them of program changes and encourage referrals.
Provide information and referrals, and schedule appropriate follow-up assistance with outreach participants as appropriate.
Work with other Primavera staff and community organization partners in planning and advocating for participant needs.
Serve as backup for apartment habitability inspections as requested.
Develop and maintain an outreach schedule in coordination with other agencies and VA personnel.
Maintain an ongoing outreach log, submitting it to the Co-Director on a weekly basis.
Adhere to the policies and procedures for the SSVF Program, staying informed of updates as released by SSVF.
Establish and maintain confidential assessment files and ensure accuracy of data according to Primavera and SSVF requirements.
Assist Resource Specialists to successfully fulfill grant and program requirements, ensuring that PAV meets the goal of number of Veterans households served per year.
Attend outreach events as they are identified.
Coordinate, facilitate, and/or attend meetings relevant to SSVF and the PAV team as assigned by the Co-Director.
Report any emergency situations and needs immediately to leadership.
Attend meetings with collaborating agencies as scheduled.
Attend agency meetings as required such as All Staff meetings.
Perform other related duties as requested/assigned by leadership.
Demonstrate adherence to Primavera’s guiding principles of integrity, respect, accountability, compassion, and leadership.