Outreach Specialist

Insight Housing•Sacramento, CA

56d•Onsite

About The Position

Insight Housing has been providing housing, food, and support services for over 50 years to help individuals transition from homelessness to stable housing. The Roads Home program specifically assists low-income Veteran families experiencing homelessness by providing street outreach, case management, housing placement, financial assistance, employment support, and help with VA benefits. The program focuses on improving participants' health and wellness through personalized action plans.

Requirements

High school preferred.
Ability to complete CPR/First Aid Training.
Prior direct support experience with Veterans and individuals experiencing homelessness, mental health, substance abuse or other social issues preferred.
Prior customer service experience and street-based sales or outreach experience will be considered.
Must feel comfortable conducting outreach in streets and homeless encampments.
Commitment to serving individuals experiencing homelessness.
Understanding of and sensitivity to issues related to homeless, low income, mentally disabled, and chemically dependent persons.
Proficient in use of computer and Microsoft office suite (Word, excel, outlook and TEAMS).
Ability to interact in a supportive and professional manner with staff and clients of diverse cultural and economic backgrounds.
Ability to provide good customer service.
Communicate effectively and maintain a calm demeanor in stressful situations.
Capable of working independently and as part of a team.
Good written and oral communication skills.
Good interpersonal and crisis intervention skills with a can do and flexible attitude.
Ability to work well under high pressure.
Ability to maintain professional conduct, attitude, and appearance at all times.
A valid California driver license, reliable personal vehicle, current personal auto insurance as required by law, and an MVR sufficient to obtain and reasonably maintain insurability under agency auto liability policies.
Must be able to receive and maintain criminal records clearance.

Nice To Haves

Lived or Veterans experience strongly preferred.
Experience with Homeless Management Information System (HMIS) a plus.
In recovery, formerly incarcerated, Veteran or relative of Veteran encouraged to apply.

Responsibilities

Provide street-based outreach to individuals and families experiencing homelessness in the counties Roads Home serves, including encampments, parks, shelters, treatment facilities, health clinics, hospitals, jail, and courts.
Serve as the liaison between homeless individuals and the Roads Home team.
Use active listening and motivational interviewing techniques to engage with people experiencing homelessness.
Work with supervisor to monitor program enrollment and target outreach efforts to identify homeless individuals and families who have chronic health conditions and/or need medical services frequently.
Conduct pre-screens to determine program eligibility.
Assist with completing assessment and intake.
Assist in linking participants with community treatment services for mental health, substance recovery, physical health care, housing, advocacy, food, and other services.
Foster a collaborative working relationship with other outreach teams and local agencies.
Ensure accurate and timely documentation of services in the HMIS system.
Adhere to laws regarding confidentiality and reporting requirements; maintain knowledge of HIPAA certification standards.
Drive own or agency vehicle to the field and to other program sites, as required; documenting and reporting mileage according to agency procedures, so that services can be provided in a timely manner; comply with agency vehicle policy at all times.
Participate in promoting a safe, healthy, and clean working environment consistent with agency’s health and safety practices.
Attend and participate in all meetings and trainings as assigned.
Complete and submit timesheets in a timely and accurate manner.
Work within the framework of Insight Housing’s Code of Conduct.
Perform other tasks as assigned.