Outreach Specialist - Nevada

Communication Service for the Deaf•Reno, NV

3d•Onsite

About The Position

The Outreach Specialist primarily conducts outreach for the Nevada Telecommunications Equipment Distribution Program (Reach Nevada), based out of the Reno office. The role involves office-based customer support and regional field outreach using the program’s mobile vehicle. The Specialist serves customers in Northern Nevada, with occasional travel to Southern Nevada, and manages a regional outreach calendar based on program goals and identified service gaps. The Specialist meets prospective customers in person or virtually to assess telecommunications needs, support applications and eligibility verification, collect documentation, and provide guidance on setting up and using specialized telecommunications equipment. The role also supports customer inquiries and correspondence through videophone, text, and email; maintains accurate customer, outreach, inventory, and program records in Dynamics 365, Therap, or designated CRM platforms; and develops presentations, training materials, and equipment demonstrations for varied audiences. The position builds partnerships with community-based organizations, disability advocacy groups, and service providers, and works with the Program Manager, Marketing & Outreach Coordinator, and internal teams to share community feedback and support consistent statewide messaging. The Specialist evaluates outreach effectiveness, identifies service and awareness gaps, recommends strategies, and contributes to program improvements. The position is based out of the Reno office and requires candidates to live in the Reno/Washoe County area or nearby counties. Scheduled office hours are 8 AM to 5 PM, with a one-hour lunch break outside assigned outreach activities. Travel may be required up to 70%.

Requirements

High school diploma or GED required.
At least one year of experience in public-facing customer service, community outreach, human services, or intake operations.
At least one year of experience in program operations or project management and working with Deaf, hard of hearing, deaf-blind, or disabled individuals.
Ability to communicate effectively using American Sign Language (required).
Knowledge of ASL and written English.
Valid driver’s license and clean driving record required to operate the program’s mobile vehicle.
Strong communication, interpersonal, problem-solving, leadership, collaboration, and partner-engagement skills.
Experience managing multiple projects with competing deadlines.
Knowledge and experience serving vulnerable populations.
Comfort giving presentations and equipment demonstrations to community groups.
Accurate data entry and recordkeeping.
Commitment to cultural and linguistic accessibility in Deaf and Disabled communities.
Proficiency in Microsoft Office Suite.
Excellent written and verbal communication skills and ability to tailor content for diverse audiences.
Knowledge of telecommunications access issues and resources for Deaf, hard of hearing, deaf-blind, and disabled communities.
Ability to work independently and collaboratively, manage a schedule across office and field work, and maintain confidentiality.
Creative, resourceful, strategic approach and strong attention to detail.
Ability to live in the Reno/Washoe County area or nearby counties.
Ability to occasionally lift or move up to 20 pounds.

Nice To Haves

Associate’s or Bachelor’s degree in Human Services, Communications, Business, or a related field.
Experience with CRM systems such as Dynamics 365 or Therap.
Experience using project management tools such as Smartsheet, Trello, or Asana.

Responsibilities

Meet prospective customers in person or virtually to assess telecommunications needs, assist with program applications, collect supporting documentation, and verify eligibility.
Provide hands-on guidance, technical assistance, and instructions for setting up, installing, and using specialized equipment and accessories.
Enter and update consumer interactions, application data, and case documentation in Dynamics 365, Therap, or designated CRM platforms in accordance with program and grant reporting guidelines.
Respond to customer inquiries and provide technical assistance and correspondence through videophone, text, and email.
Operate the program’s mobile van for site visits, mobile consultations, and community outreach across Northern Nevada.
Plan and manage a regional outreach calendar, prioritizing communities, events, and organizations and determining travel based on program goals and service gaps.
Develop and tailor presentation content, training materials, and equipment demonstrations for community organizations, service providers, and consumers.
Establish and maintain partnerships with community-based organizations, disability advocacy groups, and regional service providers.
Maintain accurate records of outreach activities, equipment inventory, and consumer metrics in accordance with grant and contract expectations.
Partner with the Program Manager, Marketing & Outreach Coordinator, and internal teams to share feedback on community needs, contribute to content accuracy, and support statewide messaging.
Identify service-delivery and community-awareness gaps, recommend outreach strategies, and participate in program improvement efforts.
Evaluate outreach effectiveness using program data and adjust strategies to meet grant goals.
Man the office and respond to walk-ins and customer inquiries.
Perform other duties as assigned.