Outreach Specialist

Indygo • Indianapolis, IN

3h • $50,000 - $55,000 • Onsite

About The Position

We are IndyGo, a Municipal Corporation of Indianapolis–Marion County, and we’re proud to be the largest public transportation provider in the state of Indiana. We operate transit routes throughout the county, providing millions of passenger trips a year. IndyGo is committed to expanding mobility options to improve connectivity with the company’s mission, vision, and goals. As the largest public transportation provider in Indiana, we believe driving people from one place to another is much more than just moving riders: it’s about helping our riders reach their hopes and dreams, education and careers, families and friends, and health and well-being. IndyGo is focused on meeting three objectives as we operate nearly 30 transit routes throughout Marion County, and provide millions of passenger trips each year. They include protecting frontline workers, increasing ridership and prioritizing long-term stability. We are moving the city forward to become a better place of opportunity and community. IndyGo's mission is to connect our community to economic and cultural opportunities through safe, reliable and accessible mobility experiences. Our vision is to be at the forefront of making Indianapolis a resilient, prosperous and equitable community for all.

Requirements

• High School Diploma or GED required.
• Driver License required.
• Experience presenting and communicating to large groups required.
• Must possess and exhibit a high degree of professionalism, sound judgement, and respectful interpersonal effectiveness.
• Ability to communicate effectively, both orally and written, with individuals and groups using tact, patience, and courtesy in dealing with angry or upset individuals.
• Proficiency with Microsoft Office, the internet, web editing platforms, complex spreadsheets and databases, and software programs.
• Strong written and verbal communication skills; strong listening skills.
• Knowledge of principles, concepts, practices and procedures of government and community relations.
• Developed presentation skills and the ability to speak publicly and communicate to groups.
• Ability to interact with internal and external constituents, both in person and through phone, e-mail, and written correspondence.
• Above average decision-making and problem-solving abilities.
• Average mathematical abilities (addition, subtraction, multiplication, and division).
• Knowledge of basic photography and videography skills.
• Ability to manage multiple responsibilities while working in a fast-paced environment.
• Ability to process and analyze data, and to develop reports on data and statistics.
• Ability to prioritize, organize, and manage tasks and time effectively, strong project management skills.
• Ability to motivate and influence others.
• Ability to work independently with minimal supervision.
• Ability to be self-motivated and driven.
• Ability to operate office equipment, including copiers, fax machines, and phones.
• Regular on-site attendance is an essential function of this position due to the need for in-person collaboration, operational support, hands-on infrastructure management, and training and development activities. This role is designated as fully onsite and is not eligible for remote work.
• Ability to sit for long periods of time and to move intermittently throughout the workday, occasionally between departments and/or facilities.
• Ability to perform the essential functions of the role which may include communicating with others, reviewing materials, and navigating work environments, without reasonable accommodation.
• Ability to communicate effectively with diverse audiences.

Nice To Haves

• Bachelor’s degree in public relations, nonprofit management, sociology, psychology, communications, marketing, journalism or a related field is preferred.
• One (1) or more years of experience in community organizing, volunteer management, public relations, marketing, external communications, community affairs, customer service, or other outreach, engagement, or communication positions is preferred.
• Transit industry or IndyGo experience preferred.
• Bilingual proficiency in Spanish, Haitian Creole, French, or other languages preferred to support engagement with diverse communities.

Responsibilities

• Perform route audits and rider outreach on buses.
• Manage volunteer programs such as but not limited to Transit Ambassadors, including assisting with onboarding, scheduling, training, and day-to-day activity coordination.
• Represent IndyGo at various community events, public meetings, expositions and festivals.
• Execute community engagement plans and outreach to discuss and present and future IndyGo initiatives pertaining to service changes, budgets and long-term planning projects.
• Execute extensive multi-faceted, multi-cultural and multi-lingual community outreach programs.
• Develop and maintain relationships with community and neighborhood organizations, including IndyGo Cares partners (i.e. Food in Transit and Wellness in Transit).
• Review and revitalize an Adopt-A-Stop program.
• Respond to, track and monitor public comments based on the Public Involvement Plan (PIP).
• Resolve customer questions, complaints and suggestions related to current engagement for projects, services and policies.
• Track, compile, and report community outreach efforts.
• Contribute to digital and social media objectives and strategies to build public dialogue about IndyGo community involvement on multiple platforms and with various key stakeholders.
• Maintain and update outreach and engagement-related website materials.
• Assist with public notice submission and site analysis outreach.
• Supports Customer Experience & Outreach Director in partnership and stakeholder engagement and agreement execution.
• Assist department compliance with federal ADA, Civil Rights, and procurement regulations.
• Develop, manage or assist with special projects as needed.
• Perform other duties as assigned.

Benefits

• Full-time positions with guaranteed 40 hours per week
• Medical, dental, and vision coverage (effective on the first of the month following 30 days of employment)
• Free on-site wellness clinic for employees and their families
• Retirement plans (401A and 457B)
• Tuition reimbursement
• Free IndyGo transportation for employees and their families
• Eligibility for the Federal Loan Forgiveness Program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED