Outreach Specialist

MMC Group•Dallas, TX

1d•Hybrid

About The Position

We are seeking a community-focused Outreach Specialist to support workforce development initiatives under the WIOA program. This role is responsible for driving participant engagement, increasing program awareness, and building strong relationships across the community. This position combines in-person outreach, digital engagement, and administrative coordination to connect individuals with workforce opportunities. The ideal candidate is highly organized, comfortable in public-facing environments, and motivated to make a measurable impact within underserved communities.

Requirements

Strong communication and public speaking skills, with the ability to engage diverse audiences
Experience with social media platforms and digital outreach strategies
Proficiency in Microsoft Office and general computer applications
Strong organizational skills with attention to detail and data accuracy
Ability to work independently while managing a travel-based schedule
Analytical mindset with the ability to track and interpret outreach data
Ability to build and maintain professional relationships across multiple stakeholders
Valid driver's license and reliable transportation required

Nice To Haves

Associate's or Bachelor's degree preferred, ideally in Workforce Development, Communications, or related field
1-2 years of experience in outreach, workforce programs, community engagement, or related field preferred
Bilingual in English and Spanish strongly preferred

Responsibilities

Conduct outreach and recruitment activities to engage eligible participants in WIOA programs (Adult and Dislocated Worker)
Represent the program at job fairs, community events, workshops, and partner locations
Deliver presentations and provide guidance on program eligibility, services, and enrollment processes
Build and maintain relationships with community partners, employers, and referral sources
Travel throughout Dallas County to support in-person engagement and outreach efforts
Assist with scheduling intake appointments, orientations, and initial participant assessments
Collaborate with internal teams to align outreach strategies with program goals and performance metrics
Support enrollment efforts by educating community partners and stakeholders
Maintain accurate participant records in workforce systems (WorkinTexas - WIT)
Track outreach activities, referrals, enrollments, and outcomes
Ensure all documentation meets WIOA compliance and organizational standards
Prepare reports on outreach effectiveness and recruitment performance
Develop and distribute outreach materials, including digital flyers, mailers, and online content
Manage and grow social media presence and engagement across platforms
Support SMS messaging campaigns and digital communication initiatives
Identify innovative outreach strategies to increase participation and community engagement
Monitor trends in digital outreach tools and recommend improvements