Outreach Overnight Supervisor

Breaking Ground•New York, NY

4d•Onsite

About The Position

Breaking Ground operates nearly 4,000 units of housing across New York City, along with housing in upstate New York and Connecticut. Supportive housing - affordable housing paired with services designed to help people maintain their homes for the long-term - is widely recognized as a proven and cost-effective solution to chronic homelessness. Breaking Ground's programs and services help people experiencing street homelessness - especially those who have been on the streets the longest - to come indoors. Through our Street to Home outreach program and transitional housing resources, we help people get, and stay, on the path to a permanent home. Breaking Ground’s Street to Home program makes regular contact with more than 2,000 street homeless individuals and connects more than 500 individuals to housing, medical and mental health services, substance abuse counseling, and other essential supports each year. The caring, individually tailored attention clients receive at each stage of their journey from street to home ensures that more than 95% of people who Breaking Ground places remain stably housed.

Requirements

NYS Licensed Masters Social Worker (LMSW) required
1 year supervisory experience required
Obtain 9.58 credentialing within first 3 months of hire required
Understanding of Housing First, client centered motivational interviewing, Harm Reduction models, behavioral and medical health systems
Experience with crisis intervention, including, risk assessments and incident management
Excellent communication skills (verbally and written) and ability to work with diverse population
Superb collaborative skills; ability to work successfully with a wide range of internal and external stakeholders
Detailed oriented and can manage team tasks
Excellent scheduling skills
Valid NY, NJ, CT, or PA driver’s license with a good driving record, as defined by Breaking Ground, is a condition of employment
Proficiency with Microsoft Office Suite programs including Word, Excel, Outlook, and Microsoft Teams
Staff must be willing to engage with street homeless individuals and can handle multiple tasks in a fast paced, dynamic, team environment.

Nice To Haves

Bilingual Spanish/English preferred

Responsibilities

Manage and supervise the overnight street outreach team.
Triage and prioritize urgent requests or developing situations.
Ensure the team utilizes Harm Reduction and Housing First approaches when conducting street outreach.
Engage with individuals to determine homelessness history, services needed, and appropriate placement options from the field in the moment.
Create shift schedules, ensuring continual coverage in the field.
Ensure Housing Advocate teams are compliant with data entry requirements into DHS’ system per contractual requirements.
Gain a holistic understanding of the homeless population and work in collaboration with the community and other partners to implement appropriate housing and service solutions.
Manage the team’s response to community concerns.
Oversee Code Red/Blue alerts.
Identify new hotspots and encampments.
Plan weekly canvass schedules for the team.
Oversee all 9.58 assessments and removals for the shift.
Locate and assist street homeless individuals under the most extreme weather conditions.
Be in the field during Code Reds and Code Blues.
Successfully oversee and perform management of street outreach teams including Housing Advocates, a Consumer Advocate, and a part time Social Worker.
Provide regular, structured supervision meetings for direct reports.
Implement supervisory strategies, and systems of accountability to ensure that staff have adequate support, guidance, and oversight at all times.
Create and implement overnight shift schedules that ensure teams are always deployed; find coverage for callouts, vacations, and vacancies.
Ensure canvassing incorporates feedback from the team, community, DHS, historical 311 data, etc.
Promote effective strategies for outreach work, following Housing First, Harm Reduction, Crisis Prevention Institute (CPI), Motivational Interviewing and trauma-informed care models of practice.
Ensure adherence to program contracts, regulatory requirements, and internal guidelines, ensuring all performance targets and service delivery benchmarks are consistently met.
Ensure documentation, reporting, and referrals are accurately completed on time and in compliance with DHS and Breaking Ground requirements.
Provide support and guidance to staff in managing difficult situations and successfully de-escalating conflict.
Oversee and participate in Code Blue/Red Alerts, providing clinical leadership to the teams when they encounter challenging situations.
Assess and complete 9.58 involuntary removals to a hospital and ensure all required documentation is accurate and completed on time.
Serve as liaison with community partners, intergovernmental stakeholders, DHS staff, and other community stakeholders to respond to emergent concerns, including 311 call and encampment engagement.
Develop strong collaborative relationships with external partners and service providers, NYPD, EMS, etc.
Provide on call coverage as needed for the program.
Perform other duties as assigned.