OUTREACH HOUSING SPECIALIST

Care Resource Community Health Centers, Inc.•Miami, FL

22h•Hybrid

About The Position

The Outreach Housing Specialist plays a crucial role in identifying and supporting families at risk of or experiencing homelessness. This position involves conducting community outreach, completing intake assessments, providing individualized housing navigation, and advocating for families facing systemic barriers. The specialist will also maintain partnerships with landlords and service providers, track client progress, and promote a strengths-based, culturally responsive, and trauma-informed approach. Key responsibilities include coordinating referrals for housing and support services, administering assessments, managing a caseload, and maintaining accurate documentation in various data systems. The role also involves participating in agency developmental activities and staff training, adhering to safety guidelines, and embodying a culture of service through compassion, competency, and commitment.

Requirements

High School Diploma is required.
Demonstrated experience supporting families experiencing homelessness, with a strong understanding of the challenges they face and the community resources and financial assistance programs that promote housing stability.
Able to work with diverse, multicultural populations while providing family‑centered, trauma‑informed services.
Experience with key housing and homelessness programs—including EHE, HOPWA, Rapid Re‑Housing, Permanent Supportive Housing, and Federally Qualified Health Center (FQHC) programs—to effectively support families in securing and maintaining long‑term housing stability.
Strong customer service orientation
Critical thinking and problem‑solving abilities
Effective planning and organizational skills
Clear and professional written communication
Strong verbal communication skills
Bilingual proficiency (English & Spanish or English & Creole preferred)
Excellent interpersonal skills and ability to build rapport with families and partners
Reliable personal transportation is required to conduct field‑based outreach and client support activities.
Constant sitting, walking, and hearing, talking in person and talking on the phone.
Occasional driving stretching/reaching, and standing are required.

Nice To Haves

Bilingual proficiency (English & Spanish or English & Creole preferred)

Responsibilities

Conduct outreach in community settings, shelters, schools, and partner agencies to identify families at risk of or currently experiencing homelessness.
Complete intake assessments to determine eligibility for Day 1 Family Fund programs and other local housing resources.
Provide individualized housing navigation, including referrals, application assistance, documentation support, and follow‑up.
Advocate for families facing systemic barriers and help them access wraparound supports such as employment services, childcare, transportation, and financial assistance.
Maintain strong partnerships with landlords, service providers, and community organizations to expand housing opportunities.
Track client progress, maintain accurate case notes, and ensure compliance with program requirements.
Promote a strengths‑based, culturally responsive, and trauma‑informed approach in all interactions.
Conducts targeted housing outreach and relationship‑building with community partners, landlords, and service providers to expand supportive services and housing opportunities for families experiencing homelessness.
Assists families with completing and submitting housing applications, including referrals for Rapid Re‑Housing, Permanent Supportive Housing, and other subsidized or unsubsidized housing opportunities through Coordinated Entry in HMIS.
Coordinates referrals for hotel placement, employment training, and employment placement services, ensuring timely linkage to stabilizing resources.
Administers intake assessments, including PRAPARE, to identify social determinants of health, service needs, and barriers impacting housing stability.
Coordinates, supports, and follows up on service needs, including medical, social, and community‑based supports, ensuring families receive comprehensive assistance throughout the housing stabilization process.
Maintains an active annual caseload assigned by the supervisor, ensuring consistent engagement, timely service planning, and high‑quality documentation for all families served.
Accurately inputs and maintains client information in NextGen, HMIS, and other required data systems in accordance with agency and program standards.
Supports billing and compliance requirements through concurrent documentation of services provided and budget activities, including reconciliation across systems such as PCIS, web‑based platforms, HMIS, Provide Enterprise, NextGen, and client electronic health records.
Participates in agency developmental activities as requested.
Participates in staff training sessions within the timeframes specified and as required by the agency and the funding source.
Other duties as assigned.
Ensures proper handwashing according to the Centers for Disease Control and Prevention guidelines.
Understands and appropriately acts upon the assigned role in Emergency Code System.
Understands and performs assigned roles in the organization’s Continuity of Operations Plan (COOP).
Greets internal or external customers (i.e., patient, client, staff, vendor) with courtesy, making eye contact, responding with a proper tone and nonverbal language.
Listen to the internal or external customer (i.e., patient, client, staff, vendor) attentively, reassuring and understanding of the request and providing appropriate options or resolutions.
Provides services required by following established protocols and when needed, provides additional help to answer questions to ensure appropriate services are delivered.
Takes initiative and anticipates internal or external customer needs by engaging them in the process and following up as needed.
Prioritizing internal or external customer (i.e., patient, client, staff, vendor) requests to ensure a prompt and effective response is provided.