Outreach & Diversion Specialist

Friends of the Family•Mason City, IA

2d•Onsite

About The Position

Develop and deliver street outreach, community engagement, and diversion services throughout assigned service areas. This role involves delivering progressive engagement services, conducting street outreach, developing local partnerships, coordinating diversion efforts, educating participants on their rights and responsibilities, providing crisis counseling and housing program access, supporting housing navigation, complying with data tracking, representing the organization at meetings, and conducting follow-up with clients living on the streets.

Requirements

Must demonstrate ability to organize, prioritize and plan work to meet deadlines.
Ensure confidentiality is in place for all people FOF serves.
Bachelor Degree in social work, psychology, related field OR combination of equivalent education and experience.
Ability to travel throughout the FOF service area to provide in-person advocacy services and to other locations within the state as necessary for training purposes.
Ability to pass state, federal, and child abuse background checks.

Nice To Haves

Previous experience in victim services, crisis intervention, housing programming, and/or case management.

Responsibilities

Deliver progressive engagement services to participants in the identified service area.
Conduct street outreach in assigned service areas to best understand homeless population and provide intervention.
Develop and maintain local partnerships with housing service providers, crisis centers, hospitals, and other programs to assist in quick access to these services.
Coordinate diversion efforts in assigned service area.
Apply knowledge of landlord/tenant rights and responsibilities to educate participants of their rights and responsibilities.
Provide service assessment, crisis counseling, and access to housing programs to callers on our crisis line.
Support the efforts of all programs / services in navigating housing options and resources for those affected by homelessness.
Comply with data tracking & documentation requirements.
Represent FOF at community and program development meetings as assigned.
Conduct follow-up with clients we serve who are currently living on the streets to continuously provide resources.