Outreach Coordinator

24 Hour Home Care - Corporate Division • El Segundo, CA

3d • $22 - $24 • Hybrid

About The Position

The Outreach Coordinator is responsible for coordinating services for new families referred by the Regional Centers. This role serves as the first point of contact for families starting services, ensuring timely communication, accurate documentation, and seamless coordination with Regional Center staff. The Outreach Coordinator tracks referrals, ensures provider applications and agency care plans are complete, and collaborates with Community Partnerships and Operations teams to deliver a high-quality experience.
This is a hybrid position, coming into the Fullerton office 1x per week.
Please note that this is a temporary position.

Requirements

• Strong interpersonal and communication skills to build relationships with families, providers, and referral sources
• Problem-solving ability to troubleshoot onboarding obstacles and resolve inquiries efficiently
• Excellent time management and organizational skills to handle multiple referrals and follow-ups
• Attention to detail in documentation and data entry across multiple systems
• Positive, energetic, and proactive approach to supporting consumers and families
• Discretion and professionalism in handling confidential information
• Spanish fluency is required
• Customer service or client-facing experience (1–2 years preferred)
• Ability to work in a hybrid setting, including scheduled in-office days

Responsibilities

• Coordinate services for new consumers referred by Regional Centers.
• Serve as the first line of communication for families, addressing questions and concerns promptly.
• Maintain relationships with Regional Centers and ensure timely updates on referrals.
• Conduct intake processes through phone, email, text, or virtual meetings.
• Track referral progress and document communication in Salesforce.
• Assist families with provider applications, onboarding, and troubleshooting issues.
• Follow up with families and providers to ensure a smooth service initiation process.
• Work closely with Operations and Community Partnerships teams to align consumer needs with agency services.

Benefits

• Learn more about 24 Hour Home Care's benefits for temporary employees here!
• 24 Hour Home Care is an Equal Opportunity Employer that is proud of its culture of diversity and inclusion. Individuals seeking employment are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. Additionally, 24 Hour Home Care will consider qualified candidates with criminal histories in a manner consistent with the law.
• Qualified applicants with criminal history will be considered for employment in accordance with California Fair Chance Act and the Los Angeles County Fair Chance Ordinance for Employers, ensuring individuals with criminal history have fair and equitable access to opportunities for gainful employment in the unincorporated areas of LA County.
• Upon review, should criminal history have a direct, adverse, and negative relationship, 24 Hour Home Care will conduct an Individualized Assessment and provide a Preliminary Notice of Adverse Action; specifying the laws or regulations that impose such restrictions. At which point, 24 Hour Home Care will review the prospective hire’s written response and mitigating circumstances before making a final decision. Should withdrawal of a conditional offer of employment be determined, 24 Hour Home Care will provide a copy of the Second Individualized Assessment.
• Individuals have the right to reach out to the LA County Department of Business and Consumer Affairs to file a complaint or if you require additional information.
• For California applicants: by applying for this position, you acknowledge and consent to the collection, use, and disclosure of your personal information in accordance with our privacy policy and the California Consumer Privacy Act (CCPA).
• The expected California Pay Range for this position: $21.84—$23.89 USD

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees