Outreach Coordinator

UnitedHealth Group•Tampa, FL

2d•$18 - $32•Remote

About The Position

Optum Insight is improving the flow of health data and information to create a more connected system. We remove friction and drive alignment between care providers and payers, and ultimately consumers. Our deep expertise in the industry and innovative technology empower us to help organizations reduce costs while improving risk management, quality and revenue growth. Ready to help us deliver results that improve lives? Join us to start Caring. Connecting. Growing together. The Outreach Coordinator is responsible for a number of tasks which include but is not limited to contacting provider offices, hospitals, and healthcare facilities to schedule medical record retrieval appointments. Daily productivity goals aim to complete a minimum of 60 outbound calls per day in addition to achieving a 10%-25% conversion metrics. The coordinator is also responsible for documenting all call interactions in the database including updates, scheduling details and tracking progress of each assignment. Responsible for establishing and maintaining good rapport with the provider network. Maintaining high-quality standards of 98% or higher is also an important requirement of the job to help ensure your success in the role. This position is full time, Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:30 am - 5:00 pm EST. We offer weeks of on-the-job training. The hours of the training will be based on schedule or will be discussed on your first day of employment.

Requirements

High School Diploma / GED
Must be 18 years of age OR older
Customer service and office / administrative experience skills to comprehend a variety of activities associated with a team-oriented environment
Basic understanding of medical terminology and handling healthcare documentation confidentially (i.e., HIPAA and PHI)
Computer skills in Microsoft Suite as well as intermediate (or higher) experience using Microsoft Excel
Ability to work any of our full time, shift schedules during our normal business hours of 8:30 am - 5:00 pm EST from Monday - Friday
Ability to keep all company sensitive documents secure (if applicable)
Required to have a dedicated work area established that is separated from other living areas and provides information privacy
Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service
Possess excellent written, verbal, interpersonal communication skills, and the ability to problem solve and manage data with great attention to detail
Must have excellent time management skills, be highly organized, self-motivated, and able to work under project based, deadline oriented format with minimal day-to-day supervision
Must be able to lift and carry up to 20 lbs.
Prolonged sitting, some bending, stooping and stretching, requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator and other office equipment
Normal range of heariang and eyesight to record, prepare and communicate appropriate reports
Must be able to talk, listen, speak and see (close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus) as required to: Read printed material on paper and similar mediums, on a PC or similar electronic devices

Responsibilities

Responsible for contacting and scheduling provider offices by using the various retrieval methods to offer including mail, fax, electronic, and field
Communicating and coordinating with field retrieval technicians to ensure medical record appointments are completed within a reasonable time frame
Exchange assignment information with onshore and offshore team members including India, Philippines, and U.S.
Answer provider inquiries by clarifying desired information and researching request updates
Support inbound calls from provider offices, medical records technicians, which include but not limited to preparing, sending and receiving correspondence externally and internally
Maintain a high productivity volume to ensure project deadlines are met
Resolves problems by clarifying issues, researching, and providing alternative solutions
Implementing solutions and escalating unresolved complaints
Accountable for following specific project protocols and maintaining high-quality results by adhering to standards and guidelines
Perform additional special assignments as required per project