Outreach Coordinator II

Reflexive Concepts • Annapolis Junction, MD

3d

About The Position

Reflexive Concepts is seeking a skilled Outreach Coordinator to join our team! We are looking for a candidate with deep expertise in analytics, systems architecture, and data flow, with a proven track record of delivering technical customer support.

Requirements

• Eight (8) years of experience in Computer Science, Computer Engineering, or a related discipline
• One (1) year experience providing customer support, including coordinating and orchestrating customer relations, program meetings, and knowledge of query syntax, data flows, and traffic manipulation
• One (1) year combined experience in using word processing/desktop publishing, spreadsheets and graphic presentation programs
• Knowledge of coordinating with analysts to publicize product capabilities as well as collect requirements and feedback for existing capabilities
• Associate’s degree in a technical or business discipline from an accredited college or university
• Two (2) years of additional related experience may be substituted for an associate’s degree
• Ability to understand analytics, systems and data flow
• Experience providing customer support
• Experience coordinating and orchestrating customer relations and program meetings
• Ability to: Coordinate with analysts to publicize product capabilities as well as collect requirements and feedback for existing capabilities
• Design and implement strategy and communications campaigns to engage all levels of stakeholders
• Create marketing and educational materials to support the strategy and communications efforts
• Oversee community engagement to maximize engagement advocacy
• Effectively translate data findings into insights that can be easily understood by stakeholders
• Understand query syntax, data flows, and traffic manipulation
• Coordinate with analysts to publicize product capabilities as well as collect requirements and feedback for existing capabilities.
• Provide customer support, including coordinating and orchestrating customer relations, program meetings

Responsibilities

• Coordinate with analysts to publicize product capabilities as well as collect requirements and feedback for existing capabilities.
• Provide customer support, including coordinating and orchestrating customer relations, program meetings
• Design and implement strategy and communications campaigns to engage all levels of stakeholders
• Create marketing and educational materials to support the strategy and communications efforts
• Oversee community engagement to maximize engagement advocacy
• Effectively translate data findings into insights that can be easily understood by stakeholders
• Understand query syntax, data flows, and traffic manipulation

What This Job Offers

• Career Level: Mid Level
• Education Level: Associate degree
• Number of Employees: 1-10 employees