Outreach Caseworker

The Salvation Army Canada and Bermuda Territory•Terrace, BC

9d•CA$20 - CA$30•Hybrid

About The Position

Outreach Caseworker is responsible for providing trauma-informed outreach, case management, advocacy, and employment support services to individuals facing significant barriers to employment, including homelessness, substance use, mental health challenges, poverty, and social isolation. This role combines community outreach and direct casework support, working alongside participants to reduce barriers, build stability, and move toward meaningful employment, volunteer, and life-skill opportunities. The incumbent will work both in the office and within the community, building trusting relationships with vulnerable individuals while coordinating services, referrals, and individualized case plans. All duties are performed in keeping with The Salvation Army’s mission, vision, and values.

Requirements

Minimum 2 years related experience in social services, outreach, case management, or community support work
Experience working with individuals experiencing homelessness, addictions, mental health challenges, and complex barriers
Experience in crisis intervention and de-escalation.
Strong understanding of trauma-informed and participant-centered practice
Excellent interpersonal and communication skills
Strong organizational and documentation skills
Ability to work independently and as part of a team
Ability to manage multiple priorities in a dynamic environment
Strong professional boundaries and confidentiality practices
Compassionate, non-judgmental approach to vulnerable populations
Cultural humility and ability to work with diverse populations.
Valid First Aid / CPR certification
Valid BC Driver’s License and access to reliable transportation
Satisfactory Criminal Record Check including Vulnerable Sector Check
Crisis intervention / Non-violent crisis intervention training is an asset.

Nice To Haves

Diploma or post-secondary education in Social Services, Human Services, Community Support, or a related field preferred
Equivalent education and lived/professional experience may be considered

Responsibilities

Conduct community-based outreach to individuals experiencing homelessness, housing instability, unemployment, mental health challenges, and substance use concerns
Build trusting relationships with participants through consistent, compassionate, non-judgmental presence
Meet participants in community settings, shelters, public spaces, partner agencies, and other safe locations
Assess immediate needs and connect participants to appropriate supports, including housing, healthcare, addictions services, mental health resources, food security, and income assistance
Provide crisis intervention, de-escalation, emotional support, and advocacy as needed
Conduct home visits and community visits where appropriate
Support outreach events, meal programs, drop-in services, and community-based programming
Maintain safety standards for staff and participants during outreach activities.
Conduct intake assessments and determine participant eligibility for programing
Develop individualized service plans and employment readiness goals in collaboration with participants
Maintain an active caseload and provide ongoing case coordination
Document case notes, progress updates, referrals, and participant outcomes in a timely and professional manner
Assist participants with applications and documentation, including: housing identification, income supports, employment programs, training opportunities
Coordinate referrals to internal and external services
Support participants in goal setting, problem solving, and life stabilization
Monitor participant progress and adapt service plans as needed
Maintain strict confidentiality and professional boundaries.
Support participants in developing skills needed for employment and community reintegration
Assist with: Resumes, Cover letters, Job search, Interview preparation, Workplace readiness
Facilitate individual and group sessions related to life skills, confidence building, and employability
Support participants in identifying volunteer placements, work experience, and training opportunities
Collaborate with community employers and agencies to identify opportunities for participants.
Maintain accurate participant files, case notes, statistics, and program documentation
Collect and report data required by funders and The Salvation Army
Contribute to monthly, quarterly, and year-end reports
Track outcomes related to participant engagement, stabilization, and employment readiness
Assist with program development and evaluation
Participate in community meetings, case conferences, and stakeholder partnerships
Work collaboratively with staff, volunteers, community partners, and external agencies
Participate in team meetings, debriefs, and supervision
Help strengthen relationships with community partners, including housing, mental health, addictions, employment, and Indigenous organizations
Represent The Salvation Army professionally in the community.