Outreach Case Worker

The Salvation Army Canada and Bermuda Territory•Oakville, ON

1d•CA$23 - CA$24•Onsite

About The Position

This role is focused on individual cases helping clients find solutions to problems of social adjustment that are difficult for individuals to navigate on their own, assisting in establishing goals, monitoring progress, and preparing discharge and other plans. The role contributes to the broader mission and values of The Salvation Army, upholding standards of service that reflect its spiritual and social commitment to the community.

Requirements

Completion of Undergraduate/College Degree in Social Services/Work, Criminology, Psychology, Correctional Services, or other related fields.
Certification in First Aid and CPR.
At least 3 years of related experience is a minimum requirement for this role.
Thorough knowledge of homelessness, addiction, mental health etc.
Experience in caring for people who require physical, emotional and psychosocial support.
Experience working with a diverse population.
Knowledge of MS Office.
Willingness to develop an understanding and support for the mission and purpose of The Salvation Army in Canada and its implications as related to position responsibilities.
Work in compliance with OH&S Act and Regulations and abide by The Salvation Army’s health and safety policies and procedures.
Ability to offer care in a respectful manner, to assess and report changes in physical and emotional well-being and to offer a compassionate approach to each client and their family.
Must demonstrate a positive attitude towards the homeless and individuals with substance abuse and concurrent problems, including mental health concerns.
Strong oral and written communication skills.
Patience and ability to deescalate situations with strong conflict resolution skills.
High level of integrity, confidentiality, and professional ethics, with a balanced sense of fairness and flexibility.
Strong organizational skills and the ability to follow detailed instructions accurately.
Adaptability to change and frequent interruptions.
Ability to work effectively in a team-oriented environment and take the initiative.
Demonstrated attention to detail with good analytical and problem-solving skills.
Demonstrated patience, understanding, and professionalism in all interactions.
Excellent interpersonal and communication skills, including active listening, empathy, and the ability to work effectively with staff, clients, families, volunteers, and visitors from diverse cultural backgrounds.

Nice To Haves

An alternative level or combination of education and experience may be acceptable.

Responsibilities

Support new staff training and orientation to ensure program quality as directed by the supervisor.
Assist in maintaining relationships with community partners as requested.
Support development and implementation of service plans, conducting assessments, and coordinating services.
Coordinate and monitor daily activities of staff to support efficient service delivery under the direction of the supervisor.
May provide additional support for more complex caseload, providing direct service to clients while also supporting other case workers as directed by the supervisor.
Provide comprehensive case management services, including client assessments, case planning, coordination, documentation, and referrals to internal and external supports.
Collaborate with multidisciplinary partners such as law enforcement, healthcare providers, Indigenous organizations, and social service agencies to support client outcomes as directed.
Contribute to program development by offering feedback on program design, materials, and policies, and supporting implementation across multiple program sites.
Conduct home visits and deliver in-home training or support services in alignment with program requirements as required.
Participate in stakeholder engagement activities, including outreach, community events, committee involvement, and development of external partnerships.
Support program innovation by applying knowledge of relevant issues, contributing to training materials, and identifying creative approaches to service delivery and crisis intervention.
Support compliance with all program procedures, health and safety standards, and organizational policies in the execution of duties.
Participate in ongoing professional development, including training sessions, team meetings, and learning lab initiatives to enhance service effectiveness.
Maintain accurate client records, case notes, and statistical data to support program evaluation and continuous improvement.
Represent the organization in a respectful and professional manner, reflecting the mission and values of The Salvation Army.
Other related duties as assigned.