Outreach Case Manager

Mercy Housing & Shelter Corp • Hartford, CT

8d • $21

About The Position

As a Street Outreach Case Manager, your mission is to help individuals facing mental health or substance use challenges secure stable housing and rebuild their lives. If you’re passionate about making a real difference and believe that everyone deserves a second chance, this is your opportunity to be the change.

Every day, you’ll be out in the community—on the streets, in shelters, libraries, emergency rooms, and other public spaces—meeting people where they are. You’ll work closely with service providers to break down barriers, open doors to vital resources, and help individuals take the next step toward stability and independence.

Community Housing Advocates (CHA) a parent company of Mercy Housing & Shelter and My Sister’s Place, two agencies who in 2018 united forces based on a common mission- combating homelessness and providing support to individuals and families in need. We provide safe housing, life-changing services that include medical care, management of financial affairs, short- and long-term housing and all the necessary tools to reclaim their independence. At CHA, you will be part of a team that truly makes a difference in the lives of those who need it most.

In this role you are actively involved in changing someone’s life for the better. You will be an advocate, a beacon of hope, working with service providers to break down barriers and open doors for many.

Requirements

• Flexibility – No two days are the same, and you’re ready for that!
• A self-starter mindset – You thrive in the field and can make quick decisions independently.
• Strong interpersonal skills – You’re great at building trust and setting healthy boundaries.
• Comfort with technology – You’ll need to document interactions and track client progress.
• Firsthand understanding of homelessness and/or behavioral health (lived experience is a plus!).
• Physical ability to carry supplies and assist with client needs (lifting up to 20 lbs).
• Bachelor’s degree (B.A.) from an accredited college or university, preferably in Social Work or a related Human Services field (preferred).
• Familiarity with homeless outreach and the Housing First model.
• Experience in conflict resolution and mediation.
• At least two (2) years of relevant work experience with a proven ability to effectively support clients.
• Strong cultural competency to work with diverse populations.
• Must have a valid Connecticut driver’s license and clean driving record with proof of automobile insurance.

Nice To Haves

• Bilingual candidates are a plus!

Responsibilities

• Build trust and connect individuals with services.
• Provide hands-on support to connect people with safe shelter and long-term housing solutions.
• Spearhead projects and initiatives with Greater Hartford Coordinates Access Network (CAN) and other community partners to bridge gaps in services.
• Help clients access mental health, substance use treatment, and healthcare services.
• Keep accurate records (data entry in CT HMIS) to track progress and ensure accountability.
• Be a team player, collaborating with our Homeless Services Navigator to support individuals from homelessness to housing stability.
• Conduct street outreach in all weather conditions—because the need doesn’t stop when it rains!

Benefits

• Generous Benefits package: Medical, Dental, 403b. Company Paid Short-Term & Long-Term Disability. Tuition Reimbursement.
• Full-time employees receive 10 days of PTO (paid time off) per year, plus 11 paid holidays and one (1) Floating Holiday and 40 Hours of Accrued Paid Sick Leave.
• Incentive Plan
• Hands-On Experience!
• Supportive Team Environment!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level