Family Outreach Case Manager

The Road Home•Midvale, UT

1d•$19

About The Position

The Road Home is seeking a highly motivated individual who is committed, compassionate, willing to be challenged, and who wants to make a difference in the lives of others. This position provides trauma-informed, person-centered outreach services to unsheltered homeless families in Salt Lake County. Outreach efforts are centered to connect clients with supportive services with the goal of helping them transition from unsheltered homelessness into housing in our community. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions, so please still apply Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa currently.

Requirements

Lived, work or volunteer experience preferred, or a degree in a related field.
Experience working with diverse and vulnerable populations required, including experience with mental health and substance use disorders.
Strong interpersonal skills and the ability to work with diverse populations.
Excellent organizational skills and strong computer skills, with an attention to detail.
Ability to be culturally responsive and approach guests who are from different racial, socioeconomic, religious, and ethnic communities with respect and openness.
Ability to multitask and make sound decisions in demanding and unpredictable situations while remaining calm, professional, and trauma-informed.
The ability to set and maintain good boundaries and utilize assertive engagement skills with clients.
Ability to clearly and effectively communicate as well as the ability to listen actively and empathetically.
Willing to be a proactive member of a dynamic and collaborative team.
Ability to accept direction and constructive feedback from the Supervisor as well as evaluate own performance to increase effectiveness as a Case Manager.
Willingness to initiate and have ongoing conversations with clients about housing.
Demonstrated awareness of and sensitivity to diverse populations. Ability to contribute to the agency’s commitment to enhancing awareness and appreciation of diverse ethnic and cultural heritages.
Must have a clean driving record and be insurable by our agency insurance carrier.
Must pass a pre-employment background check and drug screen.
Ability to perform outreach in extreme weather conditions, including summer heat and winter snow; be willing and able to perform outreach on foot approximately up to 1-2 miles per day while wearing a backpack with supplies.
Ability to lift 25 lbs.
Must be at least 21 years old, have a valid, unexpired driver’s license, and the ability to drive a vehicle, as needed.

Nice To Haves

Knowledge of homeless populations and community housing resources preferred.

Responsibilities

Seek out, engage, and support individuals in need of services alongside outreach team members.
Maintain positive, professional interactions with emergency services, fire, police, neighborhood residents, staff at community resource centers, and referral sources.
Provide direct Trauma Informed Care case management services to clients, including crisis intervention, ongoing assessments, goal setting, creative problem solving, basic needs services, agency and community resource utilization, and connecting to housing programs.
Provide clients with referrals to community resources.
Attend mandatory weekly staff/staffing meetings and other meetings as assigned.
Maintain records, case management notes, incident reports and statistical data as required and participate in research and/or special projects as needed.
Assist and promote community education, response, and problem solving around homelessness issues.
Maintain registration and cleanliness of agency vehicle. Keep vehicle stocked with basic need items and submit gas receipts to supervisor in a timely manner.
Other duties as assigned.
Reasonable accommodations may be considered to enable all individuals to perform these essential functions, so please still apply.