Outreach Case Manager - Day, COAT

DESC•Seattle, WA

4d•$39 - $43•Onsite

About The Position

The COAT (Community Outreach & Advocacy Team) Outreach Worker/Case Manager is a member of a multi-disciplinary team responsible for providing outreach, engagement and intensive case management services to adults. The model incorporates a modified assertive community treatment (ACT) approach with caseloads of 1:20 with companion-based services to ensure people are identified and assessed, supported and accompanied to any services or appointments that are indicated. The team will consist of behavioral health staff, a psychiatric prescriber, a psychiatric registered nurse, all of whom will provide services with an intensive outreach and client-centered approach. This position is involved in all aspects of referral, outreach and engagement, intensive case management services, as well as coordination with other providers to assure successful transition of consumers to on-going care. Services will be provided in Seattle and King County areas. Many services will be provided on the streets, in shelters and other service centers as assigned. Some evening and weekend hours as needed. This position requires a high degree of coordination and collaboration with other DESC programs as well as outside agencies.

Requirements

Relevant Bachelor’s degree in social work, psychology, or related behavioral science, OR A combination of 1 year of relevant paid work experience and demonstration of the ability to perform required job duties.
Ability to meet Washington Department of Health requirements for registration as a Registered Agency Affiliated Counselor (AAC) or any other superseding credential
Interest in working with clients who are difficult to engage and maintain in traditional mental health/substance use disorder programs.
Ability to communicate and work effectively with staff from various backgrounds.
Ability to work effectively with clients displaying a wide range of behaviors.
Subscribe to the philosophy of cooperation and continuity across programs and of consideration and respect for clients.

Nice To Haves

Eligible for a Licensed AAC credential or any other superseding credential that meets RCW 71.05.020 requirements to act as a Mental Health Professional whose scope of practice includes independently conducting mental health assessments and making mental health diagnoses.
Master's degree in social work, psychology or other relevant behavioral science or Bachelor of Nursing degree with specialty in mental health.
Ability to drive an agency or personal vehicle to conduct agency related business, including a current Washington State driver's license and insurable driving record.
Bilingual in Spanish and English.
Bicultural background/experience and/or Qualified Minority Mental Health Specialist designation.
Experience working with adults who have experienced homelessness.
Experience working with adults who have experienced mental health and substance use issues.

Responsibilities

Provide outreach and engagement services, as assigned, working with Supervisor & other team members when meeting new referrals
Provide variety of case management activity focused on stabilization and transition to other ongoing providers as appropriate.
Provide and prioritize crisis intervention with clients as needed. This may include de-escalation, going to EDs, and/or making referrals to crisis system if necessary.
Conduct intake evaluations and behavioral health assessments and develop support and treatment plans with the greatest client participation possible.
Assume primary responsibility for coordinating all aspects of clients' support and treatment plans. This includes providing and/or coordinating the following: survival services with a focus on access to food, shelter and clothing; fastest possible acquisition and stabilization of housing; acute and ongoing medical care, psychiatric treatment, financial assistance, criminal justice system coordination, substance use treatment.
Advocate for clients' access to community resources and services, ensuring that clients' needs are met and rights maintained; consult and collaborate with community providers to ensure continuity of care.
Develop and maintain strong collaborative relationships with DESC staff, and other service and resource organizations to ensure full continuity of care for clients.
Participate in psychiatric consultation, supervision, program meetings and in-service trainings; participate in clinical reviews and case conferences for clients on caseload.
Comply with the agency's clinical accountability policies and procedures; maintain timely and complete clinical records; participate in quality assurance reviews when assigned.
Comply with applicable program research and evaluation procedures.
Support your clients with achieving and maintaining healthy living conditions. This can include but is not limited to attending care conferences related to living conditions, outreaching and supporting clients in their residential units with tools and skills to maintain their units, coordinating with housing staff, participating in cleaning out clients’ units, and documenting barriers to maintaining healthy living conditions.