Outreach and Shelter Support Specialist

Neighborhood Place of Puna•Keeau, HI

5d•Hybrid

About The Position

This position is designed to support a variety of Neighborhood Place of Puna programs based on organizational needs. Team members may assist in family shelter operations, mobile resource services, or community outreach efforts. This role is ideal for someone who enjoys variety, fast paced environments, and building relationships. This position builds trust through presence, empathy, and respect, working to reduce barriers to safety, stability, and housing. Requiring strong communication skills, a deep understanding of community resources, and a passion for enhancing the well-being of individuals and families in the community. Due to the dynamic nature of this role, candidates must be flexible with their schedule, including the ability to work varying shifts, evenings, weekends, or respond to emerging program needs as required.

Requirements

High School Diploma or equivalent
1 year of experience serving vulnerable and challenged individuals and/or community engagement.
Operating a company vehicle and/or personal vehicle to transport goods or personnel to various locations as needed.
Valid HI driver's license and a clean driving record.
Excellent computer literacy and knowledge of Microsoft Suite, Google Docs, and Google Sheets.
Ability to communicate effectively and courteously with participants, staff, and community members.
Knowledge of available community resources.
Ability to handle multiple tasks and adhere to deadlines.
Proven organizational and planning skills.
Ability to work as part of a team and maintain flexibility around task assignments.
Ability to establish, recognize, and adhere to appropriate professional boundaries.
Proven in providing direct service to families and/or individuals.
Valid Hawaii driver’s license and no-fault car insurance.
Resident of East Hawaii Community required.
Criminal Record and/or DHS-CWS background check.

Nice To Haves

Associate Degree or higher

Responsibilities

Monitor shelter participants to support safety, well-being, and compliance with shelter expectations while responding appropriately to participant needs and behaviors.
Maintain site security, cleanliness, sanitation, visitor protocols, shelter logs, and accurate documentation of shift activities and incidents.
Provide compassionate, Housing First–focused support by connecting participants to resources, collaborating with leadership, and attending required staff meetings.
Coordinate community, site, and school visit schedules with staff and community partners while supporting program operations and participant engagement.
Maintain MFRC vehicles, inventory, and supplies to ensure cleanliness, organization, security, and readiness for participant use.
Assist participants with intake, referrals, resource navigation, technology support, and timely communication while maintaining accurate documentation and records.
Conduct street outreach to unsheltered families and youth across East Hawai‘i, including rural and hard-to-reach areas, while providing immediate access to basic needs and support.
Assess participant needs and connect individuals and families to shelter, housing navigation, case management, and community resources through coordinated referrals and warm handoffs.
Document outreach services and participant progress accurately while using trauma-informed, harm reduction, and de-escalation approaches to promote safety and stability.
Collaborate with community agencies, members, and organizations to build knowledge of available services and resources.
Maintain a professional, respectful, and customer-focused approach in all interactions.
Communicate clearly, listen actively, and document all relevant work activities and interactions in a timely manner according to company requirements.
Follow training, NPP policies and procedures, program requirements, and direction from leadership.
Participate in organizational planning, attend staff meetings, trainings, and community meetings as directed, and keep the shared calendar updated with activities and schedules.
Participate in the upkeep of office and general cleanliness of workspace.