Outreach and Engagement Specialist
About The Position
Colla Health helps people with cancer improve their quality of life by providing behavioral healthcare as an extension of their medical treatment. One out of every three cancer patients has a diagnosed mental health condition, but only 25% receive treatment, which exacerbates quality of life, worsens health outcomes, and increases the total cost of care. Colla Health's mission is to provide relevant, accessible behavioral health at the point of care, embedded within a patient’s oncology practice. Backed by a premier venture capital firm, Colla Health is building a world-class team of clinicians, technologists, and healthcare operations builders passionate about helping cancer patients improve their quality of life. They have developed a behavioral health services and technology company to support patients' mental health alongside their physical health treatment plans. Their first offering deploys virtual mental health services using Collaborative Care, an evidence-based behavioral health care model, which will be scaled using technology to build foundations for value-based care. As an Outreach and Engagement Specialist, you will be a frontline ambassador for Colla Health, educating and enrolling patients into their services. This role requires excellent verbal communication skills, empathy, and the ability to establish rapport with patients over the phone. Joining Colla Health means becoming part of a fast-moving, mission-driven startup where you will have a profound impact on patients and teammates. The company fosters an environment of empowerment, development, and collaboration, valuing cross-disciplinary work, speed, data-driven decision-making, learning, and a patient-first approach. This role is part of an evergreen hiring strategy, proactively identifying and engaging talent for ongoing and anticipated needs. Applicants will be considered for immediate and future openings, and timelines for next steps may vary based on business needs.
Requirements
- Outcome-driven, with high empathy and customer service orientation
- Demonstrated success in an outbound-calling, high volume 1:1 interaction role, preferably enrollment-related
- Experienced with remote work, U.S-based
- Passionate about expanding behavioral health access to patients in need
- Strong organizational and time-management skills
- Ability to work independently and as part of a team
- Creative, action-oriented, and someone who enjoys a fast-pace, evolving environment
Responsibilities
- Conduct outbound calls (est. 50/day) and digital outreach to patients, informing and educating how Colla Health’s platform serves as an extension to a partner practice’s care team
- Manage inbound calls from potential patients
- Achieve member enrollment goals as driven by company KPIs
- Support patients by answering their questions, addressing concerns and providing guidance on how Colla Health can support them
- Document all interactions and maintain timely, accurate records of patient outreach activities
- Collaborate internally and externally with healthcare providers, community organizations, and other stakeholders to ensure patients receive appropriate care and services
Benefits
- Competitive healthcare benefits: Medical, Dental, Vision
- Flexible vacation policy
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
