Outreach and Engagement Specialist (100207)
Equus•Columbus, OH
•Onsite
About The Position
In this Outreach and Engagement Specialist role, you will be an integral part of the Operational team, responsible for greeting clients upon entering the building to determine customer needs and appropriate referral to staff. This is a critical role in that you will be responsible for the first impression of the center, initial assessment of job seeker needs, overview of career center services, and directing the job seeker to the right service quickly.
Requirements
- Self-motivated and flexible team player
- Strong organizational, interpersonal, and communication skills
- Driven and comfortable multitasking in a fast-paced environment
- Customer service background
- Familiar working with commonly used job search websites and resources
- Enjoy making connections with others both in-person and over the phone
- Bachelor's degree or higher
- Two (2) years of experience providing career or related services
Nice To Haves
- Previous experience working in social services
- Experience with individuals from a diverse range of backgrounds
Responsibilities
- Provide job seekers with social service referrals
- Provide assistance in the resource room as needed with a special focus on encouraging and empowering job seekers to utilize self-help resources
- Collect documentation and verify information needed for employment/education services
- Conduct exit interviews to ensure customer satisfaction
- Generate statistical reports
- Conduct morning meetings with staff to communicate activities and events
- Conduct outreach to increase traffic in the center
Benefits
- Extensive learning opportunities
- Networking programs
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
