Outpost Supervisor- Postcard Cabins Blake Brook, Epsom NH

Hotel Equities • Epsom, NH

1d • $0 - $20 • Onsite

About The Position

The Outpost Supervisor is responsible for maximizing customer satisfaction by ensuring guest cabins are neat and clean. This role involves supervising, directing, and coordinating the work of cabin keepers/cleaners. The ideal candidate will provide warm, knowledgeable service and helpful guidance to guests, reassuring them they have made the right choice in staying with the company.

Requirements

• High School diploma /Secondary qualification or equivalent.
• Experience with Marriott, Hilton, IHG, Wyndham or Hyatt processes and standards.
• Ability to work tasks in varying indoor and outdoor settings, including all weather conditions and temperature-controlled environments.
• Ability to walk and stand for close to 100% of the working day.
• Ability to lift up to 30 lbs on a regular and continuing basis.
• Ability to exert well-paced ability in limited space.
• Ability to bend, stoop, squat and stretch to fulfill cleaning/inspection tasks.
• Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity.
• Requires manual dexterity to use and operate all necessary equipment.
• Ability to work a flexible schedule including nights, weekends and/or major holidays.
• Flexibility is needed for varying shifts from 7am to 11pm.
• Being passionate about people and service.
• Strong communication skills are essential when interacting with guests and employees.
• Reading and writing abilities are used often when completing paperwork, logging issues/complaints/requests/information updates, etc.
• Basic math skills are used frequently when handling guest payments and assisting with inventory.
• Problem-solving, reasoning, motivating, and training abilities are often used.

Responsibilities

• Supervises cabin keepers/cleaners in the prompt and efficient housekeeping of guest cabins.
• Ensures that all cabins have been cleaned by checking cabin keepers' progress at the end of the day.
• Supervises the completion of short notice requests for cabin changes.
• Inspects all check out cabins after they are made up to ensure they are cleaned to Company standards.
• Monitors quality of cabins by conducting and documenting inspections of cleaned rooms.
• Prepares maintenance work orders in regard to replacement or repair of furniture, fixtures, etc.
• Ensures completion of maintenance work orders by following through.
• Checks the status of cabins on an ongoing basis and notifies cabin cleaners of any changes.
• Checks VIP cabins.
• Coordinates cleaning of cabins for proper prioritization of customer requests, such as VIP cabins and checkout cabins.
• Assures cleaning supplies and tools are properly stored at the end of the day.
• Assists in monthly inventory of all linen and cleaning supplies.
• Takes every opportunity to amaze the guests and has a strong ownership over ITR (In-house guest requests/issues).
• Ensures all guests are being treated in an efficient and courteous manner and that all Company standards are being applied.
• Responsible for assisting with the recruiting, training, and direction of new department associates.
• Ensures all Housekeeping quality standards are complied with and that policies and procedures are consistently applied.
• Coordinates activities with other departments in order to facilitate increased levels of communication and guest satisfaction.
• Assists in the daily maintenance of room inventory status to achieve optimal levels of revenues while maintaining high levels of guest expectation.
• Attends meetings related to budgetary and brand standards compliance of the property.

Benefits

• Medical/Dental/Vision
• Vacation & Holiday Pay
• 401(k)
• Life insurance
• Same-day pay available
• Team Driven and Values Based Culture
• Career Growth Opportunities/ Manager Training Program
• Reduced Room Rates throughout the portfolio
• Third Party Perks (Movie Tickets, Attractions, Other)
• Employee assistance program
• Employee discount
• Referral program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED