Outpatient Triage Behavioral Health CNA

CommWell • Dunn, NC

2d • Hybrid

About The Position

Make a Difference Where It Matters Most Join a team that’s been providing compassionate, patient-centered care to rural North Carolina communities for 50 years. At CommWell Health, you won’t just care for patients, you’ll empower families, change lives, and be part of a mission-driven team that believes everyone deserves quality healthcare, close to home. This role involves 75% phone triage for non-complicated telehealth patients.

Requirements

• CNA Certification, active and in good standing with the State of North Carolina
• Graduate of an accredited program
• Current CPR/BLS certification
• Valid Driver’s License

Nice To Haves

• One (1) year of clinical experience in a primary care, community health, or outpatient setting
• Experience with underserved or rural populations
• Familiarity with team-based care or PCMH/PCHH models

Responsibilities

• Deliver compassionate, high-quality care to patients across the lifespan
• Partner with providers and care teams to ensure seamless, coordinated treatment
• Support patients and families in understanding health needs and next steps
• Document care accurately using our EHR system
• Participate in care huddles and team-based quality improvement initiatives
• Serve as a key member of our Patient-Centered Health Home model

Benefits

• Medical, Dental & Vision Insurance
• 401(k) with Matching
• Generous PTO
• Paid holidays
• Emergency leave
• Vacation accruals
• Employee Assistance Program (EAP)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED