Outpatient Services Coordinator

Kootenai Health • Post Falls, ID

1d • Onsite

About The Position

Responsible for coordinating activities related to scheduling patients and procedures, referrals, prior authorizations and insurance paperwork using a top-rated, customer service focus at all times.

Requirements

• High school diploma or equivalent preferred
• Two years’ experience as a Health Unit Coordinator, Administrative Assistant, Scheduler; or an equivalent combination of related education and experience required
• Working knowledge of medical terminology, confidentiality, HIPAA and electronic health record systems preferred

Responsibilities

• Complies with all Kootenai Health confidentiality and HIPAA standards
• Functions as the communication center for the unit/clinic regarding all patient care, patient location, and patient activities, and is able to provide information and direction as needed
• May enter orders, procedures, labs, and multiple tests regarding the care of patients while in the outpatient areas
• Ensures patient demographics and insurance information is maintained in appropriate scheduling systems
• Communicates basic financial policies pertaining to insurance coverage, collects copays, deductibles, and self-pay payments
• Obtains referrals and pre-authorizations as required and processes charges
• Generates reports, handles multiple projects, and prepares and monitors invoices and expense reports per leadership
• Familiar with standard concepts, practices, and procedures within the field
• Relies on experience and judgment to plan and accomplish goals
• Regular and predictable attendance is an essential job function
• Competent to meet age specific needs of the unit assigned

Benefits

• Comprehensive medical coverage, including fully employer‑paid options for eligible full‑time employees, plus affordable plans for part‑time staff.
• Dental, vision, life, and pet insurance, with telemedicine and wellbeing resources available to all employees
• Tuition assistance after 90 days to support your professional growth
• Retirement plans with pre‑tax and Roth options and employer matching from 3%–6%
• Competitive pay, plus night, weekend, and PRN shift differentials
• Award‑winning wellness program with coaching, financial wellness resources, and free or discounted access to fitness centers and premium wellbeing apps
• PerkSpot discounts providing access to thousands of exclusive deals in over 25 categories
• An employee referral bonus program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED