HIRING NOW Outpatient Service Rep III at Our Urgent Care Centers (North Sites)

Sarasota Memorial Health Care System•Sarasota, FL

20h•Onsite

About The Position

This role is for an Outpatient Service Representative III at Sarasota Memorial Health Care System's Urgent Care Centers. The position involves greeting patients, conducting interviews to obtain financial and insurance information, verifying authorizations, answering phones, and acting as a liaison between patients, physicians, insurance companies, and other healthcare agencies. The representative will also handle collections, maintain patient confidentiality, schedule appointments and procedures, and verify benefits and insurance coverage. This role requires flexibility to work at all 7 urgent care locations, including evenings, weekends, and holidays, as the centers are open 7 days a week from 8 am to 8 pm. The position offers full-time and PRN opportunities with various shift lengths (8, 10, and 12 hours). The company emphasizes excellence, growth, and support, offering competitive benefits, tuition reimbursement, wellness programs, career advancement, employee perks, and a strong team culture. The role may require assuming supervisory duties in the absence of an office manager.

Requirements

Require a minimum of two (2) year’s of experience in a customer service setting
HS EQ: High School Diploma, GED or Certificate

Nice To Haves

Prefer previous college or vocational training.
Prefer the ability to type 30-40 wpm.
Prefer knowledge of medical terminology and third party payers, and computer literacy with windows based programs.
Prefer the ability to: establish and maintain effective working relationships; meet and communicate with the public in a courteous and professional manner, and handle difficult customers or situations.
Prefer the ability to function in multiple tasks, prioritize duties and demonstrate initiative and self-direction.

Responsibilities

Greets patients and conducts daily interactions in a way that demonstrates a positive organizational attitude, modeling the organization’s mission, vision, and values.
Professionally interviews patients, obtaining complete and accurate financial and insurance information.
Verifies required authorizations as needed and professionally answers the telephone and routes calls to the appropriate party.
Acts as a liaison between the facility, physician, insurance company, and other healthcare agencies.
Handles collections of monies from patients at the time of registration.
Observes strict confidentiality in dealing with patients and patient information.
Schedules patient appointments and procedures, verifies pain management benefits, insurance coverage, and obtains authorization for all visits and/or special procedures for Sarasota Memorial Healthcare Systems.
Capable of assuming supervisory role in absence of office manager and excels in customer service.