Outpatient Scheduling Manager

Chesapeake Regional Healthcare • Chesapeake, VA

9d

About The Position

The Outpatient Scheduling Manager is responsible for the outpatient scheduling department. This role involves directing, staffing, and supervising the department, overseeing quality control, and making decisions related to patient care and satisfaction. The manager will also serve as a resource for patients and staff, assist with educational tools, handle scheduling and registration calls, and promote collaboration with medical staff and ancillary departments. A strong understanding of ICD coding, medical necessity checking, and insurance requirements is necessary. The position also requires reporting statistical information, maintaining interdepartmental communication, and acting as a liaison between patients, families, and healthcare providers. Attendance at hospital-wide orientations and meetings is required, along with a commitment to flexible work scheduling.

Requirements

• Bachelor’s degree.
• One year scheduling in a healthcare setting.

Nice To Haves

• One year scheduling in a healthcare setting.

Responsibilities

• Direct, staff, and supervise the Outpatient Scheduling department, including hiring, evaluations, disciplinary action, orientation, and training.
• Oversee and monitor quality control to ensure sound and compliant practices are followed.
• Make decisions pertaining to patient care, complaints, and problems that impact patient care and satisfaction.
• Remain knowledgeable of diagnostic tests and procedures performed, and serve as a resource for patients, staff, clinical areas, and physician office staff by answering questions and resolving problems.
• Assist the Education Coordinator by identifying instructional deficits and develop appropriate educational tools for patients and physician office staff.
• Answer calls related to scheduling and registering outpatient testing for patients and physician offices.
• Promote collaborative medical staff and ancillary department relationships through availability, timely follow up on all issues, and personal one-on-one meetings.
• Effectively coordinate scheduling of multiple tests/procedures with the appropriate staff and resources.
• Demonstrate a strong working knowledge of ICD coding requirements.
• Use appropriate software for medical necessity checking and explain ABN/letter of understanding to patient.
• Keep abreast of trends and changes in various insurance requirements.
• Ensure department maintains established productivity requirements, and maintains a 96% or greater accuracy rate.
• Actively participate in service recovery and customer service activities to ensure a superior customer contact.
• Report all statistical information for the scheduling department.
• Maintain effective interdepartmental communication.
• Act as a liaison between patients, families, and healthcare providers.
• Attend required hospital-wide orientations, meetings, and in-services.
• Demonstrate a commitment to flexible work scheduling when necessary to ensure patient care.
• Assist the Director of Patient Access with managing scheduling department expenses for the department.
• Oversees and hiring of direct reports.
• Provide performance feedback.
• Manages scheduling workflows.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager