Outpatient Pharmacy Technician

Mass General Brigham•Foxborough, MA

1d•$23 - $30•Onsite

About The Position

The Outpatient Pharmacy Technician provides comprehensive pharmacy support services under the direct supervision of a pharmacist. Responsibilities include prescription processing, medication preparation and distribution, insurance claim resolution, inventory management, operation and monitoring of automated dispensing systems, maintenance of pharmacy records, and quality assurance activities. The role requires excellent customer service, adherence to regulatory and accreditation standards, and team collaboration to ensure safe, accurate, and timely patient care. This is a unique ambulatory experience that blends clinical support and direct patient interaction within a hospital system.

Requirements

High School Diploma or Equivalent required
Pharmacy Technician [State License] - Required
Pharmacy Technician Certification [CPhT] - Pharmacy Technician Certification Board (PTCB) - required
Familiarity with pharmacy practice settings, legal requirements and limitations, prescription information and calculations, drug identification and generic equivalents, drug manufacturing, packaging and labeling information, and proper drug handling and storage practices
Strong customer service and communication skills
Knowledge of pharmacy operations, regulations, and technician scope of practice
Proficiency in prescription processing, medication calculations, and drug identification
Problem-solving skills related to insurance claims and prescription issues
Ability to prioritize tasks and manage inventory effectively
Experience with pharmacy technology and automated dispensing systems
Commitment to patient safety, quality, and regulatory compliance
Ability to work collaboratively as part of a multidisciplinary healthcare team

Nice To Haves

Can this role accept experience in lieu of a degree? No
Hospital-related experience, formal training, or certification from a pharmacy technician training program 2-3 years preferred
1-2 years retail pharmacy experience strongly preferred

Responsibilities

Under the direction of a staff pharmacist and/or pharmacy leadership team, follow established policies and procedures to perform a variety of routine support tasks that are integral to the operation of the pharmacy department
Responsible for supporting the operations of the pharmacy and ensuring the safe and efficient delivery of medications and healthcare products
Utilizes area-specific technology, including, but not limited to, robotics, automation, software, equipment, and information systems
Demonstrates professionalism and effectively communicates with patients and caregivers to gather information and or triage inquiries
Handle and prepare all controlled substances in accordance with state and federal regulations
Responsible for assisting with the training of junior pharmacy technician and trainee team members
Assist with the organization of the pharmacy's inventory and operational flow
Assist with preparing reports, conduct safety and quality assurance audits and participate in inventory management and control