Outpatient Clinic Nurse Manager

Vinfen • Lowell, MA

4d • $69,200 - $120,000 • Hybrid

About The Position

The Nurse Manager leads a team of nurses and medical assistants in the provision of community-based services within a continuum of care, for people and families impacted by mental health, substance use and co occurring disorders. The Nurse Manager provides supervision to the nursing team, collaborates with the nursing/medical staff in the MCI and CCS programs, administers medications, coordinates medical care, takes vital signs, conducts risk assessments including assesses for signs of substance use withdrawal using, standardized tools (COWS/CIWA/CIWA-B) and assists the team with care coordination and discharge planning. The Nurse Manager is an integral part of the development and management of a model designed to support individuals and families in the community, reduce emergency room usage for behavioral health crises, increase flexibility of service delivery through bundled payments, provide seamless access to outpatient, urgent and crisis interventions, psychopharmacology, Medication Assisted Treatment (MAT) and increased use of social supports and community-based staff.About the model: The CBHC is a Executive Office of Health and Human Services provider type. The CBHC includes adult and youth mobile crisis services (MCI), crisis stabilization (CCS), outpatient therapies (individual, family group), and psychopharmacology including medication assisted treatments. The CBHC is designed to support individuals and families in the community, reduce use of emergency rooms for behavioral health crisis, increase flexibility of service delivery through bundled payments, provide seamless access to outpatient, urgent and crisis interventions, psychopharmacology, Medication Assisted Treatment (MAT) and increased use of social supports and community-based staff.

Requirements

• Experience working in a community mental health and/or substance use clinic, federally qualified health center or similar setting
• Ability to work independently as well as part of a multi-disciplinary team
• Comfortable using a computer and experienced working in an electronic health record, proficient in communicating effectively, both written and verbally, with varying audiences
• Familiar with MassHealth and managed care practices
• Ability to mentor and coach staff at all levels
• Demonstrates sensitivity to cultural, religious, racial, disability, and gender issues
• Knowledge of human, legal, civil rights, community, and other resources
• Utilizes evidence based best practices
• Promotes empowerment and self-advocacy techniques
• Knowledge of formal and informal assessment practices
• Knowledge of crisis intervention techniques
• Knowledge of documentation requirements
• Works well under pressure, meet multiple and often competing deadlines
• Ability to work in a professional and confidential capacity
• Knowledge of Code of Ethics
• Seven or more years’ experience serving individuals with mental health, substance use and/or co-occurring disorders in a fast-paced clinical or facility setting.
• Five or more years’ supervisory experience.
• CPR required prior to working in clinical setting.
• RN license in state of service required

Nice To Haves

• MSN preferred.

Responsibilities

• Directs and supervises the work of the CBHC nursing team including medical assistants and other medical support staff.
• Manages staff performance. Provides direction, training, and coaching; implements recognition and rewards programs; conducts performance planning and review sessions; provides guidance on career development. Responsible for counseling and corrective action programs, as necessary.
• Directs all aspects of the management of clinic medical facilities and equipment, including maintenance and ordering of clinic inventory, medications, and supplies. Ensures the standing orders for medications are available as well as ensuring the first aid kit is replenished as needed.
• Promotes the use of evidence-based practices by nursing staff and ensure services meet regulatory agencies and accrediting organizations’ standards.
• Develops, implements, improves, and monitors policies, practices, protocols, and infrastructure, including quality improvement and risk management to safely and effectively manage the care provided to Vinfen clients.
• Provides psychoeducation to clients and families related to medication management, health, and wellness. Assists in teaching clients and caregivers how to manage client health conditions.
• Provides symptom education to enable persons to identify medical and/or mental health symptoms.
• In collaboration with the CBHC care team and the client, develops treatment plan strategies and goals to address medical or co-occurring issues. Uses data to manage key metrics, such as completion of medical screenings, clinical assessment tools, vital signs, and coordination of holistic medical care.
• Ensures full knowledge of electronic health record/software and is responsible for training new staff and participation in sound documentation on an ongoing basis.
• Participates in and/or facilitate clinical rounds, provide clinical/medical consultation and expertise to all staff and participate in team and discharge planning meetings.
• Conducts brief crisis counseling, individualized risk management and safety planning.
• Participates in Risk Review Meetings and Critical and Adverse Event Reviews, as identified and needed.
• Identifies opportunities for programmatic initiatives including the development of initiatives to promote the health individuals and families.
• On call duties as needed.
• Other duties as required.

Benefits

• Vinfen is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager