Outpatient Clinic Assistant - Casual

Fairview Health Services•Minneapolis, MN

2d•Onsite

About The Position

Greets and welcomes patients and visitors upon arrival. Schedules patient visits including coordination of the scheduling of multiple physician visits related to the delivery of specialty care. Obtains and updates patient insurance and demographic information. Ensures authorizations from third party payors are secured in conjunction with UMPhysicians referral management staff. Maintains high visibility and availability at entrance/exit. Is responsible for servicing patients and families until which time patient care staff can assume responsibility.

Requirements

Excellent customer service and communication skills.
Good telephone and computer skills.
Understand Fairview mission and demonstrate Fairview core values.
Must participate in ongoing system wide education and training.

Nice To Haves

A.A./A.S. or Vocational/Technical Training

Responsibilities

Demonstrates excellent customer service skills to patients/visitors in the clinic/on the phone
Greets patients in respectful manner
Assesses need for special accommodation/transfer
Responds to patient questions in an appropriate manner
Addresses customer satisfaction issues in an efficient manner
Relays preparatory instructions to patient
Provides direction to patients and visitors to appropriate areas within the hospital, outpatient clinics and ancillary services
Demonstrates proper telephone and paging system technique and etiquette
Coordinates visits with specialists, diagnosticians, and all other ancillary departments integral to the delivery of specialized care for Fairview patients.
Properly manages medical record information when preparing and transferring charts
Demonstrates ability to prioritize the multiple needs of specialty clinic patients to coordinate services and enhance patient convenience and satisfaction most effectively.
Provides secretarial support including Transcribes physician orders
Uses forms/documents required for patient care visits
Collaborates with other health team members, including physicians, residents, fellows, nursing and clerical staff, and other ancillary services, to provide quality care for patients and families
Responds to patient questions in an appropriate manner
Operates the scheduling, registration, referral, billing, and record results reporting systems
Verifies and completes necessary information for registration, charge capture and referral management process
Demonstrates knowledge of contracted payors and obligations of primary or specialty clinic
Demonstrates ability to provide care or service adjusting approaches to reflect developmental level and cultural differences of population served
Partners with patient care giver in care/decision making
Communicates in a respective manner
Ensures a safe, secure environment
Individualizes plan of care to meet patient needs
Modifies clinical interventions based on population serve
Provides patient education based on as assessment of learning needs of patient/care giver
Is aware of different customer needs/desires.
Takes action to meet customer needs/desires with respect to customer diversity.
Helps improve processes to meet customer needs.
Suggests and acts on ideas to improve overall customer service.
Respects confidentiality and shares information with only those that need to know
Seeks to understand and value differences between employees.
Treats other employees with dignity and respect.
Demonstrates open, honest communication and behavior.
Resolves conflict in a positive manner.
Contributes to the productivity of the workgroup.