Outpatient Care Technician - Pediatrics

Summit Health CityMD•New Providence, NJ

3d•Onsite

About The Position

The Outpatient Care Tech would assist the physician or advance practice provider (APP) with patient flow, intake, vital signs, procedures, and administrative tasks. Our team members are essential to our mission to reshape healthcare through the power of connection. VillageMD highly values the critical role that health and wellness play in the lives of our team members and their families.

Requirements

High School Diploma/GED
Must obtain BLS within 60 days of hire.
Excellent customer service skills.
Ability to be a team player.
Ability to perform well in difficult situations.
Ability to communicate in English, both orally and in writing.
Ability to organize and perform multiple tasks in a timely manner.
Basic proficiency in computer use.
Experience with Standard Office Equipment (Phone, Fax, Copy Machine, Scanner, Email/Voice Mail) preferred.
Experience with Standard Office Technology in a Window based environment preferred.

Nice To Haves

A background in the medical field preferred but not required.
Knowledge of medical office and terminology is preferred.

Responsibilities

Assists Physician, APP with patient care, patient flow, intake, vital signs, procedures, and administrative tasks.
Greets patients/family.
Schedule patient appointments and tests in an efficient and timely manner.
Answers the telephone promptly. Takes an accurate message when needed and delivers to the appropriate individual. Demonstrate appropriate etiquette.
Schedules appointments accurately and appropriately according to departmental guidelines
Schedules and enters diagnostic tests and procedures into order management system, following all appropriate workflows.
Obtains, verifies, and updates patient information including demographics, insurance, HIPAA forms and financial waivers.
Prepares the examination room. Escorts patient into the room. Cleans examination room when exam is complete.
Ensures proper preparation for patient visit. Prepares pertinent information needed for patient visit.
Communicates & provides care consistent with the age, cultural, spiritual, and developmental needs of the patient.
Collects lab specimens according to departmental guidelines. Accurately labels specimens.
Accurately completes any/all necessary forms for the patients.
Obtains vital signs: BP, temp, pulse, height & weight accurately and completely as required. Documents appropriately in EHR.
Works cooperatively with Patient Service Representative (PSR) and other clinical staff to ensure timely pre-authorizations.
Appropriately reviews and reconciles medication list in EHR.
Accurately documents allergies in EHR.
Employs appropriate and timely use of tasking in EHR.
Confirms future appointments as needed.
Communicates with the Office Supervisor / Manager appropriately and promptly.
Consistently and accurately stocks examination rooms with all necessary supplies. Monitors supply inventory, completes and directs requisitions for supplies, forms, equipment, or services.
Maintains proficiency with department specific equipment, troubleshoots and reports malfunctions promptly.
Appropriately adheres to universal safety precautions when disposing of medical waste.
Demonstrates flexibility with various work schedules.
Recognizes and performs duties which need to be performed although not directly assigned.
Verbalizes and demonstrates understanding medical emergency procedure.
Complies with all SMG regulatory policies, procedures and standards.
Understands and performs within scope of practice.
Other duties as assigned and/or required i.e. EKG, Phlebotomy.