Outpatient Business Office Manager

Walker Center for Alcoholism and Drug Addiction•Twin Falls, ID

9h•Onsite

About The Position

The Outpatient Business Office Manager will be responsible for the overall operation of the facility, working collaboratively with the Director of Clinical Services and Performance to ensure access to care and that policies and procedures are followed. This role ensures proper authorization has been received, is accurate, and on file for all payor sources. The position involves staff and schedule supervision for outpatient clerks, collaboration with the Director of Clinical Services and Performance regarding client access and counselor schedules, and reporting to the Chief Operating Officer on compliance with policies and procedures in the Outpatient office. The manager oversees all charts, ensuring they are current with correct paperwork and scanned into the system, and checks charges against progress notes in the electronic health record for accuracy. They track authorizations and keep counselors and front office staff informed via a weekly report. Responsibilities also include assisting in month-end processing of the accounts receivable system, preparing statements, and General Ledger entries. Additionally, the role oversees monthly fire drills, conducts routine safety inspections of the Twin Falls facility, and performs secretarial, receptionist, and clerical duties. This includes answering incoming phone calls, taking messages, directing calls appropriately, interviewing people coming into the office, and directing them to the appropriate person. The manager is accountable for the Petty Cash Fund, ensuring it remains balanced and applying for reimbursement when needed. They are responsible for assuring proper authorization has been received, is accurate, and on file for any clients admitted. The role involves keeping track of all payments collected and is responsible for deposits. A key duty is performing and documenting drug screenings, including urinalysis (UA), in accordance with program standards. The position also requires adherence to "WALKER CENTER CITIZENSHIP" principles, accepting and setting an example that represents The Walker Center’s policies, philosophy, mission, and values. This includes demonstrating excellent service in all interactions, adhering to an established work schedule, maintaining confidentiality, exercising good judgment, being a self-starter, prioritizing tasks, working calmly under stress, and contributing to a positive work environment.

Requirements

High school diploma or equivalent required
Excellent oral and written communication skills, with the ability to interact effectively with others
Proficient in Microsoft Outlook and general computer systems, with the ability to learn and maintain Electronic Medical Records (EMR)
Ability to operate a variety of office equipment and machinery, including a computer, printer, photocopier, facsimile machine, and telephone
Ability to perform the physical requirements of the position including walking, standing, bending, stooping, pushing, pulling, lifting, typing, and repetitive motions
If in recovery from a Substance Use Disorder, must have a minimum of five (5) years of sobriety from substances of use
Must pass pre-hire requirements including a criminal background check, urinalysis (UA), and TB test
Must obtain CPR certification within ninety (90) days of hire

Nice To Haves

continued education or an associates degree preferred

Responsibilities

Overall operation of the facility
Ensure proper authorization has been received, is accurate and on file for all payor sources
Staff and schedule supervision for outpatient clerks
Collaborates with Director of Clinical Services and Performance regarding client access and schedule of counselors
Reports to Chief Operating Officer on compliance with policies and procedures in Outpatient office
Oversees all charts and assures they are current with correct paperwork and scanned into the system
Checks charges against progress notes in electronic health record to ensure accuracy
Tracks authorizations and keeps counselors and front office staff informed by doing weekly report
Assists in the month-end processing of the accounts receivable system, prepares statements and General Ledger entries
Oversees monthly fire drills and does routine safety inspections of Twin Falls facility
Performs secretarial, receptionist and clerical duties
Answer incoming phone calls
Take messages and direct them appropriately
Interview people coming into the office and direct them to the appropriate person
Accountable for Petty Cash Fund, keeping it in balance and applying for reimbursement when needed
Responsible for assuring that proper authorization has been received and is accurate and on file for any clients admitted
Keep track of all payments collected and is responsible for deposit
Perform and document drug screenings, including urinalysis (UA), in accordance with program standards
Accepts, follows, and sets an example that represents The Walker Center’s policies, philosophy, mission and values
Demonstrates excellent service in all interactions to all those we come into contact with (coworkers, clients, families, vendors, general public)
Adheres to an established work schedule
Maintains confidentiality and exercises good judgment about what to say and when to say it
Is a self-starter, exhibits initiative necessary to complete tasks
Possesses ability to prioritize tasks to ensure completion according to significance
Able to work calmly and handle stressful situations which occur during busy periods of time
Consistent in checking accuracy of own work; keeps errors to a minimum and accepts personal responsibility for work
Contributes to a positive work environment through interactions with others