Outpatient Access Rep II

University of Rochester•Street, MD

2d•Onsite

About The Position

As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive. This role, officially known as Outpatient Access Representative II (OAR), provides a great opportunity to gain hands-on experience while supporting ambulatory care services in the Geneseo community. The University of Rochester is committed to fostering, cultivating, and preserving an inclusive and welcoming culture to advance the University’s Mission to Learn, Discover, Heal, Create – and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion, creed, sex, sexual orientation, citizenship status, or any other characteristic protected by federal, state, or local law (Protected Characteristics). This commitment extends to non-discrimination in the administration of our policies, admissions, employment, access, and recruitment of candidates, for all persons consistent with our values and based on applicable law.

Requirements

High school diploma or GED.
1+ year of clerical or customer service experience (a great starting point for a healthcare career!).
Strong attention to detail, organization, and data entry accuracy.
Excellent interpersonal skills and a focus on providing outstanding customer service.
Ability to work independently while contributing to a fast-paced team environment.

Responsibilities

Performs functions associated with patient information processing for ambulatory care visits.
Completes the tasks of reception, registration, charge reconciliation process, appointment scheduling, eRecord task management, In Basket management and Telephone encounter management using the electronic medical record and patient access and revenue cycle systems.
Ensures patient satisfaction with information processing and reception service.
Requires accuracy in order to generate a billable service for the provider.
Responsible for functions being completed in an accurate, efficient, and customer friendly manner.
May act as a resource to new staff.
Provide a Warm Welcome: Greet and assist patients, ensuring a smooth and positive experience.
Assist with Registration: Handle patient registration, appointment scheduling, and insurance verification.
Maintain Accuracy: Keep patient records up to date in our electronic medical system (EMR).
Manage Communication: Respond to calls, schedule follow-ups, and process referrals efficiently.
Ensure Confidentiality: Maintain patient privacy and adhere to HIPAA standards at all times.