Outlet Store Manager

True North Goodwill Northern Minnesota and No•Duluth, MN

5d•$40,000 - $42,000•Onsite

About The Position

The Outlet Store Manager is responsible for overseeing daily operations at the outlet store while managing donation overflow to maximize sales, efficiency, and sustainability. This position ensures smooth retail operations, optimizes inventory flow, and enhances customer and donor experiences. This Role requires strong leadership, problem solving skills and the ability to balance retail management with logistical efficiency.

Requirements

Excellent verbal and written communication skills
Proficient in Microsoft Outlook, Word and Excel
Organized with attention to detail
Works well under pressure; ability to multitask
Strong leadership skills with ability to motivate staff
Excellent customer service abilities
Understanding of retail policies and procedures
Ability to maintain confidentiality of personnel, customers and agency information at all times in both professional and social situations.
Ability to successfully pass a background check
Minimum two years’ supervisory experience
Ability to work at least one (1) closing shift per week
Ability to work at least one (1) weekend per month (minimum one Saturday)

Nice To Haves

Vocational, business school or merchandising training preferred
Minimum two years’ management experience in sales preferred

Responsibilities

Leading outlet store operations, including staffing, merchandising, and customer service.
Managing donation overflow, ensuring sorting, pricing, and redistribution of goods.
Implementing strategies to optimize budgeted sales and reduce waste through recycling and secondary markets.
Monitoring inventory flow from donation centers to the outlet, coordinating logistics, and maintaining accurate records.
Implementing safety and compliance protocols for both retail and warehouse environments.
Ensuring adequate store staffing and scheduling of employees.
Follow banking and cash handling procedures.
Create an exciting shopping environment every day.
Training and mentoring staff to achieve operation goals and deliver excellent service.
Prepare and conduct formal employee performance reviews on a timely basis.
Assistance with cashiering.
Assist with the development of the outlet’s sales goals and provide input/suggestions to supervisors and other retail management staff in the pursuit of continuous improvement of the outlet’s success.
Continuous development of a positive image of True North Goodwill in the community.
Timely arrival at the workplace and consistent attendance.
Perform work activities in conformance to Goodwill Values Statement which includes the values of Trust, Responsibility, Understanding, and Excellence.
Immediately report any wrongdoing, unethical or improper conduct, fraud, fiscal mismanagement or misappropriation of funds, etc. (Refer to the Corporate Compliance Program Policy and Procedure for instructions on how to report.)
Encourage and do not hinder in any way an employee making a report pertaining to Goodwill’s Corporate Compliance Program Policy and Procedure or making a report of a work injury
Ensure no employee is retaliated against in any way as a result of making a report related to Goodwill’s Corporate Compliance Program Policy and Procedure or making a report of work injury
Welcome and embrace cultural diversity in all areas of Goodwill, i.e. customers, donors, volunteers, employees, or participants served.
Other duties as assigned.

Benefits

Competitive pay & benefits
Flexible work schedules to create a schedule that allows for a work/home balance.
Bonus incentive plans
Retirement & 401K planning with company match (Up to 6%)
Employee Assistance Program (Crisis counseling, financial planning, legal consultation, mental health counseling, wellness resources)
Knowing you are part of making an impact in people’s lives
Critical Illness and accident insurance
Basic life insurance at no cost, with voluntary and spousal coverage options
A culture built upon our core values of: Trust, Respect, Dedication, Responsibility, and Innovation
Career support and planning