Outlet Server

Hard Rock Hotel & Casino Ottawa•Honolulu, HI

1d•Onsite

About The Position

Hard Rock International (HRI) is a globally recognized company with venues in over 70 countries, including Rock Shops®, Live Performance Venues, and Cafes. HRI also launched Hard Rock Digital in 2020, an online sportsbook, retail sportsbook, and internet gaming platform. Hard Rock owns the world’s largest collection of authentic music memorabilia, with over 86,000 pieces displayed globally. Hard Rock Hotels has been honored for Outstanding Guest Satisfaction and HRI was designated a U.S. Best Managed Company by Deloitte Private and The Wall Street Journal. Hard Rock was also recognized by Forbes as a Best Employer for Women, Diversity, and New Grads, and a Top Large Employer in the Travel & Leisure, Gaming, and Entertainment Industry. The Seminole Tribe of Florida, the only unconquered tribe in the U.S., established Seminole Gaming in 1979 and acquired Hard Rock International in 2007. Seminole Hard Rock Support Services was created to support all brands and lines of business. The Server role is responsible for guiding guests through their Hard Rock experience, acting as a tour guide, communicator, decision-maker, entertainer, memorabilia curator, and musician (at heart).

Requirements

High School diploma or GED equivalents.
Follows all food safety & sanitation procedures.
In some U.S. states, a food safety certification program is required to be completed before being able to serve food or alcohol, which may include a food handlers' card (i.e., California law requires this).
Remaining calm in a hectic, fast-paced atmosphere.
Demonstrating a high level of organization, attention-to-detail and a sense-of-urgency.
Displaying a positive and outwardly friendly attitude toward guests.
In some U.S. states, a legal minimum age is required to serve food & alcohol – check with the person interviewing you to ensure you meet these requirements.
Practicing all general safety standards.
Maintaining a well-groomed appearance (“having a plan”).
Following all uniform guidelines.
Recycling products, where possible.
Maintaining HRC’s 5 core Values and Mission Statement.

Responsibilities

Taking guests’ orders.
Running food.
Handling cash & other forms of payment.
Making proficient sales transactions - using a point-of-sale system.
Properly checks I.D.s – for guests who appear to be under 30 years old.
Demonstrating responsible alcohol service.
Demonstrating impeccable product knowledge.
Suggestive selling - using proven techniques.
Answering questions - accurately and politely.
Satisfying any/all needs of the guests - regularly double checking back with guests throughout their experience.
Maintaining a clean & organized station – including pre-bussing & table maintenance.
Performing opening, closing & side duties – setting up/breaking down station, refilling condiments, cleaning ashtrays, etc.
Demonstrating knowledge of all table/station numbers.
Directing guests to areas & restrooms.
Creating memorable experiences.
Entertaining guests to create “Raving Fans.”