Outlet Server - HRC Atlantic City

Hard Rock Hotel & Casino Ottawa•Atlantic City, NJ

10d•Onsite

About The Position

Hard Rock International (HRI) is a globally recognized company with a significant presence in over 70 countries. We operate Rock Shops®, Live Performance Venues, and Cafes, and have also launched Hard Rock Digital, an online sportsbook and gaming platform. Our collection includes over 86,000 pieces of music memorabilia. Hard Rock Hotels has been recognized for outstanding guest satisfaction, and HRI has been named a U.S. Best Managed Company by Deloitte Private and The Wall Street Journal. We have also been honored as one of Forbes’ Best Employers for Women, Diversity, and New Grads, and a Top Large Employer in the Travel & Leisure, Gaming, and Entertainment Industry. In 2021, Hard Rock Hotels & Casinos received first place in the Casino Gaming Executive Satisfaction Survey for six of the last seven years. The Server is responsible for guiding guests through their Hard Rock experience, acting as a tour guide, communicator, decision-maker, entertainer, and musician at heart. This role involves taking guest orders, running food, handling payments, making sales transactions using a point-of-sale system, checking IDs, demonstrating responsible alcohol service, possessing impeccable product knowledge, employing suggestive selling techniques, answering guest questions accurately and politely, satisfying guest needs by regularly checking back, maintaining a clean and organized station, performing opening and closing duties, knowing all table/station numbers, directing guests, and creating memorable experiences to foster "Raving Fans."

Requirements

High School diploma or GED equivalents.
Follows all food safety & sanitation procedures.
Remaining calm in a hectic, fast-paced atmosphere.
Demonstrating a high level of organization, attention-to-detail and a sense-of-urgency.
Displaying a positive and outwardly friendly attitude toward guests.
Ability to move throughout the corporate office and cafes during visits (standing, walking, kneeling, bending) for extended periods of time.
Ability to sit for extended periods of time.
Ability to make repeating movements of the arms, hands, and wrists.
Ability to express or exchange ideas verbally and perceive sound by ear.
Manual dexterity, hand-eye coordination, and ability to work with hand above shoulders.
Ability to occasionally, regularly, frequently move objects (lift, push, pull, balance, carry) up to 10 pounds.
Ability to turn or twist body parts in a circular motion.
Ability to tolerate exposure to heat, cold, chemicals, and loud/noisy environment.
Ability to travel via auto or airplane for long periods of time.
Practicing all general safety standards.
Maintaining a well-groomed appearance (“having a plan”).
Following all uniform guidelines.
Recycling products, where possible.
Maintaining HRC’s 5 core Values and Mission Statement.
In some U.S. states, a legal minimum age is required to serve food & alcohol – check with the person interviewing you to ensure you meet these requirements.
In some U.S. states, a food safety certification program is required to be completed before being able to serve food or alcohol, which may include a food handlers card (i.e., California law requires this).

Nice To Haves

Your Cafe may cross-train the Server and the Busser positions. This “Server Assistant” will become a rotated position for the Servers and only used during busy volume Please see the Busser job description.

Responsibilities

Taking guests’ orders.
Running food.
Handling cash & other forms of payment.
Making proficient sales transactions - using a point-of-sale system.
Properly checks I.D.s – for guests who appear to be under 30 years old.
Demonstrating responsible alcohol service.
Demonstrating impeccable product knowledge.
Suggestive selling - using proven techniques.
Answering questions - accurately and politely.
Satisfying any/all needs of the guests - regularly double checking back with guests throughout their experience.
Maintaining a clean & organized station – including pre-bussing & table maintenance.
Performing opening, closing & side duties – setting up/breaking down station, refilling condiments, cleaning ashtrays, etc.
Demonstrating knowledge of all table/station numbers.
Directing guests to areas & restrooms.
Creating memorable experiences.
Entertaining guests to create “Raving Fans.”