Outlet Host/Hostess - Rise - PT

Hard Rock Hotel & Casino Ottawa•Hollywood, FL

1d•Onsite

About The Position

Under the direction of the Rise Restaurant Assistant Manager, Host/Cashier greets guests and ensures a positive dining experience. The department operates 24 hours a day, 7 days per week; management expectation is that you must be able to work any shift including nights, weekends and holidays.

Requirements

Minimum 1 year experience in high volume food service, as well as in cashiering/money handling.
Ability to deliver a service level which creates an atmosphere that makes our guests want to return, giving each guest a positive, memorable entertainment experience.
Commitment to routinely go above and beyond in the accomplishment of position responsibilities in an effort to play a role in the achievement of organizational goals.
Must present an image of excitement, enthusiasm, and outgoing personality, while being able to project a professional appearance.
Must be able to communicate effectively with guests in English, specific to position duties and responsibilities.

Nice To Haves

Table service restaurant experience preferred.

Responsibilities

Greets and serves guests in a timely and courteous manner.
Obtains information from guests and ushers guests to seats.
Communicates customer requests to assigned server.
Knowledgeable of restaurant seating plan including sections, table numbers and seat numbers.
Handles and solves any concerns and questions customers may have or relays guest complaints/compliments to the appropriate Assistant Manager on duty.
Collects various forms of payment to process orders.
Enters guests’ checks in computer system, applies monies and makes accurate change and processes credit card payments.
Processes to go orders over the phone/walk-ins.
Promotes positive public/employee relations at all times.
Completes all set-up and closing duties in a timely fashion.
Perform other duties as assigned.