Full Time - Outlet Customer Service Associate - Day

Lowe's Companies, Inc.•Cuyahoga Falls, OH

4d•Onsite

About The Position

This is a full-time, day shift position for an Outlet Customer Service Associate. The role involves providing excellent customer service, assisting customers with product selection and location, handling transactions, and maintaining a clean and safe store environment. Additional responsibilities include supporting Pro customers, managing sales transactions, and coordinating deliveries. The associate will also be responsible for maintaining store appearance and ensuring safety standards are met.

Requirements

Customer Service skills
Ability to use store systems for pricing, inventory, and order lookups.
Ability to operate store equipment including Zebra phone, telephone, paging system, iPhone, copiers, fax machines, computers, CCTV surveillance system, pallet jacks, electric lifts, compacter baler.
Knowledge of Lowe’s Outlet programs.
Ability to assist Pro customers with product selection and loading.
Understanding of Pro Loyalty, Pro Credit, MSH, Volume Savings and Pro Delivery programs.
Ability to use point-of-sale terminals to process various order types.
Ability to call vendors to verify product availability and cost.
Ability to process sales transactions according to company guidelines.
Ability to complete freight and merchandising fulfillments.
Ability to process returns to Distribution Centers.
Ability to coordinate and support deliveries.
Ability to inspect merchandise prior to loading and delivery.
Ability to inspect and clean interior and exterior areas of the store.
Ability to identify and address safety hazards.
Ability to perform preventative maintenance on equipment and facilities.

Nice To Haves

Cross-functional training in other areas of the Outlet.
Experience with SEEK – LEARN – BUILD customer interaction model.

Responsibilities

Provides SMART customer service at all times through the daily execution of Lowe's Outlets.
Seeks out customers to understand his/her needs and assists in locating, demonstrating, selecting, carrying, and/or loading merchandise.
Listens to and responds knowledgeably and promptly to customer and employee questions by taking them to areas of the store and walking them through projects when necessary.
Demonstrates sincere appreciation to customers.
Communicates information to customers regarding all stock, special order merchandise, feature benefits, application, and warranty information related to Lowe’s Outlet programs.
Provides prompt support to all checkout functions, call buttons, departmental pages, or requests for assistance.
Writes customer contracts and invoices for equipment rental.
Cross-functionally trains in other areas of the Outlet to help deliver the best customer service.
Generates leads for Project Specialist Exterior (PSE) programs by actively engaging customers in their project needs.
Uses store systems to prioritize loads, print pricing labels, and to look up items or item numbers for price and inventory information.
Down stocks merchandise by looking for empty areas on shelves and replenishing supplies.
Prepares merchandise in department of responsibility based on customer requirements/specifications.
Monitors merchandise entering and leaving the store entrances and exits and assists customers or associates who trigger the alarm.
Detects common signs of shoplifting, theft, and other security risks, and promptly communicates them to management and/or Asset Protection.
Ensures compliance with housekeeping standards and programs (e.g., Zone Recovery) to maintain cleanliness and organization of store and working areas.
Maintains a safe and secure work environment, which may include conducting daily safety reviews, noting hazards, keeping aisles clear, and securing doors and gates.
Adheres to all safety requirements relevant to one’s regular job duties: top stock safety, reinstalling safety cables, use of aisle blockers, a tether line on power equipment, spotters, and safety devices.
Operates store equipment as needed depending on one specific role and department (e.g., Zebra phone, telephone, paging system, iPhone, copiers, fax machines, computers, CCTV surveillance system, pallet jacks, electric lifts, compacter baler).
Provides exceptional customer service by applying SEEK – LEARN – BUILD to all customer interactions.
Assists Pro customers to find product by walking the customer to the correct aisle and bay.
Assists Pro customers with loading product in the aisle and then into their vehicles to provide a faster “in and out” shopping experience.
Understands Pro Loyalty, Pro Credit, MSH, Volume Savings and Pro Delivery programs. Uses the SMART phone and sales terminal to enroll customers into these beneficial programs.
Uses the point-of-sale terminals to process walk up, phone, email, and online orders. Calls vendors to verify product availability and cost as needed.
Helps customers have a positive shopping experience by neatly displaying up-to-date and accurate pricing and signage.
Uses cash register to process sales transactions according to company guidelines.
Delivers excellent customer service during the checkout process by ensuring the customer is satisfied and encouraged to come back to Lowe’s Outlets.
Completes freight and merchandising fulfillments, physically moves stock as it is delivered, schedules shipments when necessary, and checks the quality and accuracy of orders.
Processes returns to the Distribution Centers and appropriately disposes/returns items.
Coordinates and supports deliveries from beginning to end, serving as the expert for answering questions and solving problems related to deliveries.
Inspects merchandise prior to loading and delivery, prepares merchandise and loads for delivery, supports planned delivery routes, verifies invoices against items loaded, and assists with product connections or returns.
Inspects and cleans interior areas (e.g., bathrooms, breakrooms, hallways) as well as exterior areas (e.g., parking lots) (as needed).
Keeps staff and customers safe by walking the store to check for leaks, spills, and unsafe displays, fixes equipment and facilities, and performs preventative maintenance.
In addition to the above responsibilities, this individual is held accountable for other duties as assigned.