Outdoor Spa Operations Team Lead

HR_RH • Whistler, BC

9d • Onsite

About The Position

Our Mission is to offer a haven for personal renewal in the Scandinavian age-old tradition where body and mind find peace. Our Vision is to be recognized as the best relaxation experience in Canada while providing a meaningful workplace that encourages a balanced lifestyle. Our Fundamental Values are Authenticity (we are welcoming and genuine. With the simplicity and quality of the experience we offer, we lead by staying true to the Scandinavian tradition through our locations, materials, and scents), Team Spirit (we communicate, display empathy and work in a family spirit. We approach change in a positive way, are always willing to help, and rally around common goals), and Professionalism (we anticipate our guest needs and go above and beyond their expectations, we are experts, we perform at the highest level, we lead by example, are accountable and deliver great results).

Requirements

• You love to be outdoors, can be on your feet all day and walk up/down steps
• Previous customer service experience preferred
• Energetic and positive team player
• Excellent communication skills, ability to remain calm and professional at all times
• Proactive, creative problem-solving skills
• Able to lift 20kg
• Previous experience with water quality testing and maintenance is not required – training will be provided
• Clear criminal record check
• Available to work full-time hours including evenings and weekends

Responsibilities

• Maintain the quality of the spa site to the Scandinave Spa Standards for our guests
• Assist in guiding guests through their Scandinave Spa visit with a thorough knowledge of all of our spa features
• Be pro-active in anticipating guests’ needs
• Maintain cleanliness and quality of the entire site including, but not limited to, cleanliness and order of bathrooms, shower stalls, locker rooms, Massage Pavilion, and the Lobby.
• Optimize the spa ambience by ensuring Scandinave Spa policies are followed
• Assist with any guests’ issues or concerns that arise and, if required, seek support from your Team Leader/Supervisor and/or Spa Experience & Housekeeping Manager
• Perform Technical Duties: Ensure quality of all pools: test water samples, calculate and add chemicals as needed, monitor temperatures, and maintain cleanliness
• Maintain sauna fire and ambience fireplace temperatures
• Monitor steam room and solarium temperatures
• Parking lot duties: Direct guests where to park if required
• Be the first point of contact for guests on arrival, provide information of any waitlists
• Perform opening and closing procedures on site
• All other tasks requested of you for the smooth and efficient function of the Scandinave Spa Whistler

Benefits

• Complimentary thermal baths membership for yourself
• Extended Health Benefits after 9 months
• Massage Discounts of up to 35%
• Food and beverage discounts for onsite café of 25% and 65% respectively.
• Winter Whistler Blackcomb Spirit Pass or Wellness Program
• Complimentary thermal baths membership for one friend, after 3 months, weekdays only.
• Corporate discount vouchers for friends and family visiting Scandinave Spa
• Staff accommodation, based on availability

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed