Outcome Specialist

American Addiction Centers • Winston-Salem, NC

10d • $38 - $57 • Hybrid

About The Position

The Outcome Specialist will conduct leading practice research and analytics on clinical outcomes improvement and hardwire best practices. This role involves evaluating and analyzing clinical and financial data, communicating necessary strategies for improvement, and working collaboratively to identify and coordinate the execution of projects and initiatives. The specialist will foster collegiality, teamwork, and appropriate integration of services across departments to promote a harmonious work environment and exceptional patient experience.

Requirements

• Master's degree in business, Nursing or Health Care Administration or a related field required
• Three years' experience in a healthcare provider organization.
• Demonstrated leadership/management experience required.
• Demonstrates ability to lead and facilitate projects and teams.
• Strong oral and written communication skills with ability to adapt to different audiences.
• Experience and/or training in process management and process/performance improvement methodologies.
• Demonstrates use of evidence-based practice to effect quality improvement.
• Strong time management and multi-tasking skills with ability to prioritize tasks/goals in a timely manner.
• Effective, strong presentation skills.
• Strong problem solving, team building and facilitation skills.
• Knowledge and skill in using computer and network systems with strong background in Microsoft Office programs.
• Strong analytical and quantitative skills.
• Solid business writing skill.

Nice To Haves

• Experience with CMS regulations preferred.
• Clinical experience preferred.
• Two years' project management experience preferred.
• RN or other clinical licensure preferred, certification in health care quality, patient safety or related regular entity.

Responsibilities

• Identifies and researches innovative techniques / services and outlines the necessary steps to implement changes.
• Responsible for the implementation of operational performance improvement projects for the Program and aligns with the overall vision and values.
• Responsible for the ongoing program management across the continuum and locations, measures compliance with recognized standards of care and achieves operational efficiency, patient satisfaction, quality outcomes, and operational performance goals.
• Identifying and implementing patient care processes and protocols to promote appropriate utilization of resources.
• Participates in identifying needs, planning, developing and implementing educational programs for staff, patients, families and/or community groups to improve the care of patients.
• Promotes and develops personal and professional growth, maintaining professional and clinical knowledge; attends continuing education and in-services as needed.
• Maintains professional and clinical knowledge, acting as a resource to others.
• Serves as a clinical expert and resource assisting with care for the complex and/or highly specialized patient care situations, seeking processes to reduce length of stay, cost per patient day, and other patient care efficiencies.
• Assists institutional financial and operational leaders to develop and implement key projects associated with the service to include, but not limited to: Financial Bundles, Quality Bundles and Patient Satisfaction.
• Evaluation of new products, improving processes, promoting quality and safety and patient satisfaction.
• Pursues and maintains pertinent quality certifications by overseeing adherence of quality standards and protocols as well as reporting required metrics. (JCAHO and AJRR)

Benefits

• Paid Time Off programs
• medical, dental, vision, life, and Short- and Long-Term Disability
• Flexible Spending Accounts for eligible health care and dependent care expenses
• adoption assistance and paid parental leave
• Defined contribution retirement plans with employer match and other financial wellness programs
• Educational Assistance Program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level