Veradigm Outcome Executive

Veradigm

11d

About The Position

The Veradigm Outcome Executive (VOE) is Veradigm's most senior client-facing individual contributor, responsible for the full strategic relationship across a portfolio of enterprise ("BIG") accounts. Serving as the integration layer across Sales, Consulting, Support, and A/R, the VOE drives retention, expansion, and wallet share through deep knowledge of client business priorities and the broader healthcare industry landscape. The role operates with significant autonomy and is fully accountable for C-suite engagement, annual account planning, QBR cadence, and measurable revenue outcomes. Core Products/Solutions: Veradigm (Suite, EMR, Practice Management). Veradigm Follow My Health (patient portal & engagement platform), Veradigm Revenue Cycle Services (RCS) Healthcare industry area specifics: Practice Management, EMR, Revenue Cycle Management & Services (coding), Patient Engagement, Value Base Care.

Requirements

10+ years of experience in healthcare IT with a cross-functional background in sales, consulting, or client success
Demonstrated track record of building and sustaining C-suite relationships with clinical and administrative stakeholders
Deep knowledge of EHR systems, ambulatory or payer workflows, and healthcare revenue cycle operations
Proven ability to manage and grow a complex enterprise account portfolio with consistent quota attainment
Strong business acumen — able to analyze client financial data, build account plans, and connect Veradigm solutions to measurable client outcomes
High emotional intelligence; skilled at anticipating friction, navigating organizational complexity, and maintaining long-term trust
Healthcare regulatory and operational fluency — understands the clinical and business context driving client decisions, not just the technology
Proficiency with CRM platforms (e.g., Salesforce) and standard business productivity tools

Nice To Haves

Experience working across multiple Veradigm market segments: provider, payer, or life sciences
Prior exposure to product feedback loops, customer advisory boards, or formal voice-of-customer programs
Familiarity with Veradigm's product and service portfolio or comparable EHR/practice management platforms
Bachelor's degree in Business, Healthcare Administration, Life Sciences, or a related field

Responsibilities

Manage an assigned portfolio of enterprise accounts with a focus on retention, renewal, and incremental expansion; serve as the primary day-to-day contact for client stakeholders
Build and maintain trusted relationships with practice leadership and administrative decision-makers; conduct regular account reviews and maintain active engagement throughout the contract lifecycle
Develop and execute account plans focused on client health, product optimization, and expansion; participate in QBR preparation and delivery in partnership with senior VOEs
Identify whitespace and expansion opportunities within the account base; develop and progress pipeline with support from sales leadership and overlay resources
Monitor account health indicators and coordinate cross-functional response (Support, Consulting, A/R) to proactively address at-risk situations
Maintain accurate and timely CRM records including opportunity data, account activity, and forecast inputs
Build working knowledge of EHR workflows, revenue cycle operations, and healthcare market dynamics to engage credibly with clinical and operational stakeholders
Represent the client voice internally — surface feedback, flag escalation risks early, and partner with product and service teams to resolve client issues
Serve as the primary strategic partner to C-suite and senior practice leadership within an assigned portfolio of enterprise accounts; own the full client relationship across clinical, operational, and regulatory touchpoints
Build and maintain executive-level relationships through frequent on-site visits, quarterly business reviews (QBRs), and proactive engagement — establishing Veradigm as a trusted long-term partner
Understand and document client business plans and clinical objectives; develop and execute annual account plans focused on retention, optimization, and expansion
Analyze client financial position and utilization data to identify whitespace, growth opportunities, and churn risk; translate findings into actionable pipeline and sales strategy
Drive ACV quota attainment and MBO performance through disciplined pipeline management, accurate forecasting, and timely opportunity progression
Advocate internally for client needs — surface product feedback, coordinate cross-functional issue resolution, and represent the client voice in roadmap and strategy discussions
Partner with Consulting, Support, and A/R to ensure seamless delivery and proactive resolution of at-risk situations before they affect retention
Maintain deep knowledge of EHR systems, practice workflows, revenue cycle operations, and the applicable healthcare regulatory landscape to credibly advise executive stakeholders
Conduct whitespace and competitive analysis to expand Veradigm's footprint within each account and identify new use cases