Outbound Sales Representative - Onsite

Teleperformance•El Paso, TX

1d•Onsite

About The Position

TP is a global, digital business services company that delivers advanced, digitally powered business services to help the world’s best brands streamline their business in meaningful and sustainable ways. With more than 500,000 inspired and passionate people speaking more than 300 languages, TP's global scale and local presence allow it to be a force of good in supporting communities, clients, and the environment. Through a balanced high-tech and high-touch approach, blended with deep industry and geographic expertise, TP aims to make people's lives simpler, faster, and safer. The company helps clients adapt quickly to changing needs and is inspired to deliver only the best. As an Outbound Sales Representative, you will be a key contributor, acting as the eyes and ears for the team, fielding customer inquiries, and finding innovative ways to respond in a collaborative and engaging environment. You will have the chance to interact with people from all walks of life, and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go, with examples of career advancement within the company.

Requirements

High School Diploma or equivalent
Minimum of 6 months of Sales / customer service experience
Must be 18 years of age or older
Ability to type at least 25 words per minute
Comfortable with desktop computer systems and have general knowledge of Windows-based systems
Excellent attendance history is required
Must pass mandatory background checks which may include pre-screenings, drug testing, and a credit check
Demonstrate commitment to following established procedures and be customer service driven (Process Excellence)
Proven ability to collaborate effectively with team members, supervisors, and support departments to resolve customer issues and achieve performance goals (Collaboration)
Outstanding communication, listening, and analytical skills (Communication)
Strong organizational and problem-solving skills (Organizational Skills)
Ability to prioritize tasks and work well under pressure while remaining focused (Emotional Intelligence)
Open-minded approach to feedback, evolving policies, and working within a structured schedule that includes a variety of shifts (Open-Mindedness)
Sharp critical thinking skills, enabling quick analysis of customer issues and thoughtful, informed decision-making (Critical Thinking)
Proactive approach to problem-solving with a focus on creating a positive customer experience (Solution-Oriented)

Nice To Haves

Customer service and/or sales experience preferred
College degree preferred but not required

Responsibilities

Promote brand awareness by offering additional products and services to meet customer needs
Promote the highest standards of ethical and professional conduct through demonstrated individual performance
Experience upselling/increasing customer benefits/rebuttal/save the sale/conversion metrics
Ability to proactively address customer needs in a timely manner
Maturity and a hunger for success required
Ability adapt and adjust to change in a positive manner
Competitive attitude and drive for results while showing motivation and a demonstrated passion for the brand
Perform other related duties and assignments as required and as assigned by supervisor or other management
Thrive as a team player in a fast paced, high energy, change oriented environment
Ensure all policies and procedures are adhered to including, but not limited to Security, HR, Operations, etc., and that any known infractions are communicated to the proper management immediately