Outbound Sales Call Center Agent (REMOTE)

Impact Brands

17h•Remote

About The Position

We are looking for a remote Outbound Sales Call Center Agent to join our team at IMPACT BRANDS. IMPACT BRANDS is a fast-growing, innovative U.S.-based company specializing in the development of health, beauty, and pet products. IMPACT BRANDS is on a mission to help improve the lives of people all over the world with its owned and operated family of brands that empower people to live their best life (PureHealth Research, Pureance, Trumeta, Petmade, VitalPeak).

Requirements

2–4 years of experience in outbound sales, telesales, or call center environments
Proven cold-calling experience with strong objection-handling abilities
Strong phone presence with excellent communication, customer service, and sales skills
Excellent written and spoken English communication skills (C1/C2 level)
Customer-focused mindset with the ability to adapt communication to different personality types
Strong problem-solving, interpersonal, and active listening skills
Ability to multitask, prioritize, and manage time effectively
Ability to work under pressure and handle stressful situations appropriately
Proficiency in relevant computer applications and CRM systems
Self-motivated, growth-oriented, and committed to long-term career development
A laptop or desktop computer capable of handling daily work tasks efficiently
Stable and high-speed internet connection suitable for uninterrupted calls and online systems
Quiet and distraction-free workspace for professional communication with customers

Nice To Haves

Proven experience in closing high-ticket offers such as coaching, medical, wellness, or consulting services
Ability to sell across multiple price points and product types
Consultative, ethical, and client-first approach to sales
Strong discipline in pipeline management, follow-up, and lead nurturing
Familiarity with medical, health, wellness, info-products, or food supplements is considered an advantage
Backup internet or power solution is considered an advantage

Responsibilities

Perform a high volume of outbound sales calls to customers to interact with them and identify their needs or issues
Clarify information and provide recommendations and solutions to customers via telephone calls
Build positive work relationships with customers to enhance the image and public perception of a company
Strive to improve customer satisfaction through excellent customer service
Place outbound calls to customers to promote new products and services
Complete call notes and call reports as necessary and update them in the database
Obtain and evaluate all relevant data to handle complaints and inquiries
Keep a high level of knowledge about existing products and services
Perform other related tasks as assigned