Outbound Sales Associate
About The Position
At 1-800 Contacts, we make ordering and obtaining contact lenses simple and exceptional. Of all the companies that talk the talk about putting the customer first, we are one of the few that walk the walk. Our Outbound Sales Representatives provide an abundance of solutions to help fulfill our customers contact lens needs. You’ll have the opportunity to help the company further one of its largest initiatives helping consumers understand our Express Exam platforms and the benefits of having more control of their contact lens prescription. We invest in our employees to make sure our customers have a remarkable experience. This is not just another call center job, apply today to become a part of our amazing company and culture!
Requirements
- High school diploma (or GED equivalent)
- Great typing skills (at least 35 words per minute)
- Technical aptitude
- Reliable internet connection and speeds of 20 mbps download and 10 mbps upload, or better
- A private, dedicated workplace, free from interruption or distraction that provides confidentiality
- Positive, solution-oriented mindset
- Ability to show up to work on time and work your scheduled shift
Responsibilities
- Process automated outbound calls to existing customers about upcoming expiring prescriptions and reorder reminders
- Consult customers on the best value for their contact lens purchases on each call
- Support customers through other platforms when business needs arise, including, but not limited to outbound support calls, inbound calls, chat, mms, and emails. (Training will be provided where needed)
- Identify and resolve concerns in a way that creates a positive customer experience
- Maintain high performance metrics including revenue per call (again, sales), quality, availability, and timeliness metrics
- Be able to problem solve and think fast keeping the customer and company in mind
- Abide by 1-800 Contacts policies and procedures as identified and amended from time to time
- Live the company values: Big Hearted, Unconventional, Tenacious, Better Together
- Perform other duties as assigned by leadership
Benefits
- Amazing medical, dental, and vision coverage
- 401(k) match
- Free eye exams for your immediate family and dependents
- Deep discounts on contact lenses, glasses lenses and glasses frames
- Tuition reimbursement for eligible courses
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
